MD
Mokgadi D
1 reviews | Active since Aug 2015
10 Feb 2021, 09:49
Smile Property Group
<div>Lets just say we were supposed to have moved in beginning of Feb, its now mid feb and we still have not moved in even though we have paid everything including rent!!! I am dreading my time there, I cannot wait for Jan 2022 and move the hell out of those peoples property. No communication and when they finally decide to talk they are rude and unprofessional. The disrespect we are getting clearly shows that we are young and black. i am certain we will have issues with them within our leasing period and I am not looking forward to it. They were trying to force us to move in without proper inspection saying "The place is livable" LOL . STAY AWAY FROM THESE PEOPLE!!!!</div>
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Mokgadi D's updateReviewer Update
15 Feb 2021, 12:37We wanted to stop any proceedings with them after signing the offer letter not the lease. We got the lease a few days after signing the offer letter and when we read the contract we had discomforts with some of their clauses. when we asked to pull back they told us we are binded since we signed the offer letter not contract.
from there we ended up signing the contract since we had no choice. We paid deposit, rent and electricity deposit and they took forever to schedule entry inspection. They tried blaming us for the delay saying we have not submitted all documents to the Estate office. We took initiative to go to the Estate office only to find out that they have all our documents except for their documents. The Estate Officer had to send an email to let them know that they will not be processing anything for the gate until they receive documents from Smile property(proof is available). A day later they finally did. Then we had to still run after them to organize inspection.
Inspection was then scheduled for Saturday the 13th February for 8 am. We arrived at the property and I called and sent emails asking where is the inspector and no one picked up my calls or responded to my emails. 30 minutes later Jomarie sent an sms to my husband saying the inspector has been waiting for us and he has left. At that tine we have no name or even contact number of this person and apparently it was our responsibility to let him in even though we do not know who he is. We then demanded they share his contacts and we make arrangements with him ourselves and we did. Then he called and said we must find the caretaker and ask for the remote of the gate( We do not know the caretaker or where to find him, we have not been introduced or whatever) but it is our responsibility as new tenants to find keys ourselves to our new rental house.
We finally did the inspection at 12:00 pm saturday. See below:
1. House is filthy and has a smell even
2. Carpets are filthy
3. Bedroom window cracked
4. No painting done(walls still cracked)
5. Cupboards chipped on the sides
6. The place is a ****roach farm, bedroom, bathroom, outside everywhere.
7. The electricity cables not covered(we have a 2 yrs old child and according to health and safety that is not allowed)
8. Main bath basin cracked
9. The lid for the water thing in the main bathroom is not for that size (It may fall and hurt anyone)
10. Tiles broken as you enter the main front door.
11. When you open the taps there is a leakage from one pipe at the back coming from the roof.
12. Oven light not working
13. two other lights not working in the kitchen
14. Kitchen drawers have holes as if someone was trying to add more handles
15. Curtain rails for all bathrooms have rust
16. Shower door moved from the tracks as you open
17. Dustbin broken
18. carpet burnt in the main bedroom
19. Ceiling has holes in the bedrooms
20. Drain outside has no lid
21. Some bedroom windows do not close properly
22. Washing line broken
This is just to name a few things. Then they want us to move in. @Smile Properties you may dispute my review all you want but I have all communication and pictures and I am ready for you anytime. You are disrespectful to your clients and very ***********. Your service is the worst I have ever came across. I have rented with BlueDot for the past 6 years and I can tell ****ty service when I see one.
from there we ended up signing the contract since we had no choice. We paid deposit, rent and electricity deposit and they took forever to schedule entry inspection. They tried blaming us for the delay saying we have not submitted all documents to the Estate office. We took initiative to go to the Estate office only to find out that they have all our documents except for their documents. The Estate Officer had to send an email to let them know that they will not be processing anything for the gate until they receive documents from Smile property(proof is available). A day later they finally did. Then we had to still run after them to organize inspection.
Inspection was then scheduled for Saturday the 13th February for 8 am. We arrived at the property and I called and sent emails asking where is the inspector and no one picked up my calls or responded to my emails. 30 minutes later Jomarie sent an sms to my husband saying the inspector has been waiting for us and he has left. At that tine we have no name or even contact number of this person and apparently it was our responsibility to let him in even though we do not know who he is. We then demanded they share his contacts and we make arrangements with him ourselves and we did. Then he called and said we must find the caretaker and ask for the remote of the gate( We do not know the caretaker or where to find him, we have not been introduced or whatever) but it is our responsibility as new tenants to find keys ourselves to our new rental house.
We finally did the inspection at 12:00 pm saturday. See below:
1. House is filthy and has a smell even
2. Carpets are filthy
3. Bedroom window cracked
4. No painting done(walls still cracked)
5. Cupboards chipped on the sides
6. The place is a ****roach farm, bedroom, bathroom, outside everywhere.
7. The electricity cables not covered(we have a 2 yrs old child and according to health and safety that is not allowed)
8. Main bath basin cracked
9. The lid for the water thing in the main bathroom is not for that size (It may fall and hurt anyone)
10. Tiles broken as you enter the main front door.
11. When you open the taps there is a leakage from one pipe at the back coming from the roof.
12. Oven light not working
13. two other lights not working in the kitchen
14. Kitchen drawers have holes as if someone was trying to add more handles
15. Curtain rails for all bathrooms have rust
16. Shower door moved from the tracks as you open
17. Dustbin broken
18. carpet burnt in the main bedroom
19. Ceiling has holes in the bedrooms
20. Drain outside has no lid
21. Some bedroom windows do not close properly
22. Washing line broken
This is just to name a few things. Then they want us to move in. @Smile Properties you may dispute my review all you want but I have all communication and pictures and I am ready for you anytime. You are disrespectful to your clients and very ***********. Your service is the worst I have ever came across. I have rented with BlueDot for the past 6 years and I can tell ****ty service when I see one.
MD
Mokgadi D's update15 Feb 2021, 12:37
Reviewer Update
We wanted to stop any proceedings with them after signing the offer letter not the lease. We got the lease a few days after signing the offer letter and when we read the contract we had discomforts with some of their clauses. when we asked to pull back they told us we are binded since we signed the offer letter not contract.
from there we ended up signing the contract since we had no choice. We paid deposit, rent and electricity deposit and they took forever to schedule entry inspection. They tried blaming us for the delay saying we have not submitted all documents to the Estate office. We took initiative to go to the Estate office only to find out that they have all our documents except for their documents. The Estate Officer had to send an email to let them know that they will not be processing anything for the gate until they receive documents from Smile property(proof is available). A day later they finally did. Then we had to still run after them to organize inspection.
Inspection was then scheduled for Saturday the 13th February for 8 am. We arrived at the property and I called and sent emails asking where is the inspector and no one picked up my calls or responded to my emails. 30 minutes later Jomarie sent an sms to my husband saying the inspector has been waiting for us and he has left. At that tine we have no name or even contact number of this person and apparently it was our responsibility to let him in even though we do not know who he is. We then demanded they share his contacts and we make arrangements with him ourselves and we did. Then he called and said we must find the caretaker and ask for the remote of the gate( We do not know the caretaker or where to find him, we have not been introduced or whatever) but it is our responsibility as new tenants to find keys ourselves to our new rental house.
We finally did the inspection at 12:00 pm saturday. See below:
1. House is filthy and has a smell even
2. Carpets are filthy
3. Bedroom window cracked
4. No painting done(walls still cracked)
5. Cupboards chipped on the sides
6. The place is a ****roach farm, bedroom, bathroom, outside everywhere.
7. The electricity cables not covered(we have a 2 yrs old child and according to health and safety that is not allowed)
8. Main bath basin cracked
9. The lid for the water thing in the main bathroom is not for that size (It may fall and hurt anyone)
10. Tiles broken as you enter the main front door.
11. When you open the taps there is a leakage from one pipe at the back coming from the roof.
12. Oven light not working
13. two other lights not working in the kitchen
14. Kitchen drawers have holes as if someone was trying to add more handles
15. Curtain rails for all bathrooms have rust
16. Shower door moved from the tracks as you open
17. Dustbin broken
18. carpet burnt in the main bedroom
19. Ceiling has holes in the bedrooms
20. Drain outside has no lid
21. Some bedroom windows do not close properly
22. Washing line broken
This is just to name a few things. Then they want us to move in. @Smile Properties you may dispute my review all you want but I have all communication and pictures and I am ready for you anytime. You are disrespectful to your clients and very ***********. Your service is the worst I have ever came across. I have rented with BlueDot for the past 6 years and I can tell ****ty service when I see one.
from there we ended up signing the contract since we had no choice. We paid deposit, rent and electricity deposit and they took forever to schedule entry inspection. They tried blaming us for the delay saying we have not submitted all documents to the Estate office. We took initiative to go to the Estate office only to find out that they have all our documents except for their documents. The Estate Officer had to send an email to let them know that they will not be processing anything for the gate until they receive documents from Smile property(proof is available). A day later they finally did. Then we had to still run after them to organize inspection.
Inspection was then scheduled for Saturday the 13th February for 8 am. We arrived at the property and I called and sent emails asking where is the inspector and no one picked up my calls or responded to my emails. 30 minutes later Jomarie sent an sms to my husband saying the inspector has been waiting for us and he has left. At that tine we have no name or even contact number of this person and apparently it was our responsibility to let him in even though we do not know who he is. We then demanded they share his contacts and we make arrangements with him ourselves and we did. Then he called and said we must find the caretaker and ask for the remote of the gate( We do not know the caretaker or where to find him, we have not been introduced or whatever) but it is our responsibility as new tenants to find keys ourselves to our new rental house.
We finally did the inspection at 12:00 pm saturday. See below:
1. House is filthy and has a smell even
2. Carpets are filthy
3. Bedroom window cracked
4. No painting done(walls still cracked)
5. Cupboards chipped on the sides
6. The place is a ****roach farm, bedroom, bathroom, outside everywhere.
7. The electricity cables not covered(we have a 2 yrs old child and according to health and safety that is not allowed)
8. Main bath basin cracked
9. The lid for the water thing in the main bathroom is not for that size (It may fall and hurt anyone)
10. Tiles broken as you enter the main front door.
11. When you open the taps there is a leakage from one pipe at the back coming from the roof.
12. Oven light not working
13. two other lights not working in the kitchen
14. Kitchen drawers have holes as if someone was trying to add more handles
15. Curtain rails for all bathrooms have rust
16. Shower door moved from the tracks as you open
17. Dustbin broken
18. carpet burnt in the main bedroom
19. Ceiling has holes in the bedrooms
20. Drain outside has no lid
21. Some bedroom windows do not close properly
22. Washing line broken
This is just to name a few things. Then they want us to move in. @Smile Properties you may dispute my review all you want but I have all communication and pictures and I am ready for you anytime. You are disrespectful to your clients and very ***********. Your service is the worst I have ever came across. I have rented with BlueDot for the past 6 years and I can tell ****ty service when I see one.