Ignored by smile property

I moved in at one of smile property's town house in mooikloof ridge Pretoria East.We got there with the inspector the house was in no state for a human being to live in.The house was beyond dirty we hired someone to help us clean for 3days because we had no place to go. Toilet leaking No toilet seat Cupboards broken and very dirty Kitchen door is locked ,the previous tenant still has keys meaning they can come into our house anytime they want We can't access the garage because previous tenant still has their furniture in the , meaning our cars must be parked outside in this weather we experiencing these days There is a lot but we have contacted smile property via emails and WhatsApp and we are not getting help and no one is even willing to help because we already inside and we paid rent in full and deposit but we not help We had to hire a pest control company to help with roaches in the house Please assist us ,we don't know what to do anymore We have proof of WhatsApp and emails we've been sending them