Disappointing service, poor handling of issue

My vehicle was booked in at smg briardene for rim repairs. Upon picking up the vehicle I noticed that my bonnet catch was just lying on the side of my door pad. I phoned through and spoke to the supervisor and explained my concern and was told that he would look into it. Got some response today and it was very unpleasant, the supervisor sent through pictures of my catch being in place, how was this going to help? I explained my concern again and apparently Hennie the manager was supposedly going to call but instead Viren another supervisor called voicing that it is not their fault and an inspection list was done with the cathch being broken. Why wasnt i made aware of this? Why wasnt i given the inspection sheet to sign?His tone and voice was unprofessional. The way this issue was handled was very unprofessional and I made some inquiries about the price of the catch...nothing more than R500. Not going to make me any poor but rather very disappointed that this issue was dealt so disgracefully and I not being aware of anything. Common courtesy was not given. Still waiting for Hennie to call.... I would have appreciated if someone could have advised me even if they did notice