1 reviews | Active since Jan 2016
CAR PURCHASED FROM SMG DURBAN FAILED DEKRA TEST
On the 23rd of April I took Ownership of a preowned haval H2 purchased from SMG Durban. After A few hiccups during the purchase process a dekra test was requested and on the 4th May the vehicle failed the Dekra with many issues ,a few being oil leak , gear box tampering and mounting issues. I have returned the vehicle to SMG however till present they have not resolved the matter on their side. I am utterly disappointed as to how a vehicle which is not road worthy can be sold at such an established business. Surely checks had to be done prior. I can not hold an individual accountable but SMG should be held accountable as a hold. It has been an extremely traumatizing process and a rather embaressing one.
I was advised that I would be provided feedback however no attempts have been made to contact me. There is no sign of empathy from the establishment.
I look forward to hearing from higher management from SMG durban
