BAD SERVICE AT SMG DURBAN ARC

My car was towed to the repair center. First they quoted over a hundred thousand. When my insurance sent someone to assess the car the damages were far less than the quotation they sent. The car was booked in on the 13th of November and was only able to pick up my car on the 14th of January 2020. The total damage was fixed in less than Forty thousand rands.

The first few days I received no communication from the repair center. The person assigned to give me updates only started giving me some feedback after I have had to drive and ask myself what was going on with the car.

I have to be honest, I have never experienced such poor customer service.

When I picked up my car I did show them the dent on the chrome and that it was not there before the accident. They took pictures and said they will get back to me. No one has bothered to get back to me.

Only god knows what happened to my car battery. Had a fairly new battery and never had any issues before the accident.

I am having a problem now where my car just won’t start without being rebooted.

I had left my cards in the car in November and had spoken to Mohamed who confirmed that he has my cards and will keep them safe. When I picked up the car he was not there to give me my cards and till today he has not bothered to contact me even after his colleague had spoken to him about the cards.

Really not happy at all with the service from SMG DURBAN ARC