Terrible service and experience as a whole

Hi <br> <br> I am writing this to complain about the terrible service I've received yet again from SMG Durban.<br> <br> I booked my car for a service on saturday, <br> <br> 1) upon arrival I was told that they don't drop off customers on saturdays.<br> <br> Why wasn't I told this when I phoned in to book? I ended up walking couple of km's to a relatives house and caught a lift from there.<br> <br> 2 ) When I came back at 12:00, they said that they hadn't been able to do the software update as it requires a fully day - not sure how true this is, but if it's true I'm fine with it.<br> <br> 3) I noticed my car hadn't been washed, I had taken my wife's car to honda the previous week, and even they washed the car.<br> <br> I'm appalled at the terrible service I've received from SMG.<br> <br> In actual fact, I'm a loyal supertech customer where I've always received brilliant service, the only reason I booked with smg was because supertech was fully booked till tuesday.<br> <br> I just hope you guys can ensure we receive consistent support from all bmw's , the service I receive from supertech is terrific and professional, they should be commended for this.<br> <br> Service like this from smg actually puts me off from getting a bmw in the future<br> <br> Thanks