SMG Capetown Manager Disgusting Attitude

The manager at smg capetown is a real piece of work. He has a really bad attitude , how is this even possible ? As a manager you are supposed to be setting an example for your staff by going the extra mile for your customers.

During the purchase of my vehicle i made numerous visits to the dealership - the manager walks around like a snob and doesn't even greet customers on the floor. Multiple times he walked right past me without so much as an acknowledgement.

I was purchasing a car from the dealership for half a million rand , it was at the end of the year , literally a few days before Christmas , i spoke to the manager to negotiate the price ,seeing as we are heading into a new year and the cars value would be depreciating. The manager was really rude, he had a condescending tone, and basically told me not to buy the car and he will not consider adding any extras or being flexible with the price. I was shocked that he would speak to a lady and a customer like this. How do you tell a prospective customer not to buy a vehicle they are inquiring about solely because they are asking to negotiate the price ?

I am really dissapointed , buying a new car and parting with half a million rand was supposed to be exciting and memorable. Instead i was left with a bitter taste in my mouth and an unhappy experience where by the manager of all people was so rude.

It is really unacceptable for the manager to be rude and condescending under any circumstances.

Before i escalate this matter, i want bmw to remedy this situation.

Deeply dissatisfied.