poor service to a loyal client

<p>I've been a loyal client of Bmw since 2012 with not a single service missed. In September I had my vehicle serviced and everything was deemed OK. On the 2nd October I heard a strange sound on my car quite a loud winding sound and vibrations whilst I stopped at the traffic light. I immediately called the BMW after hours number who informed me that they can't assist me and it's best to call my insurance to have my vehicle towed. I did this and had my car booked in to be checked. My car was in for two days and was informed there is nothing wrong with my car. I then drove my car for a few day and again the sound came back and car started cutting out during my driving. As a female and working as a regional manager I Need a car that's reliable. I immediately returned the vehicle to smg Bmw and this time I was told there is a problem and it's going to cost in the region of R11k to have it fixed. The service consultant told me to contact my warranty to check if it's covered after I had sent her my insurance details the week prior. I then thought perhaps an option would be to purchase a newer car instead of fixing this car. I started dealing with one of the salesmans who was most helpful trying to find me a car and eventually we agreed on a vehicle that was going to be in my price range only to find out that the vehicle I'm buying has been in 2 accidents. I immediately cancelled this deal. I am most frustrated as I've been inconvenienced. If the problem perhaps was identified the first time I took the car in this perhaps could've been avoided as me driving the car after being told it's fine may have caused the additional damage. So now I'm not just without a car I'm also going to be out of pocket. If this is how a loyal client is treated I'm most disappointed in the BMW brand. </p>