cC
cynthiaseeletse C

1 reviews | Active since May 2016

08 May 2017, 10:23

Pathetic service by BMW_ SMG CApe Town (century city)

<p>On Thursday night my car gave me the "driveterrain" message and it cut off at the robot and refused to start again. I called BMW assit to come and tow the car to the nearest BMW service centre at century city. Friday morning I received a call from the service agent who advised me that they are going to look at the car and tell me what is the problem by the end of the day which was on Friday. To date I do not know what is wrong with my car I do not know when I will have the car and I spend the whole weekend without a car as he refused to organise curtacy car for me.</p> <p> </p> <p>By the way my car went for a service tothe same dealership in March i hope they are responsible for my car break down., i am starting to doubt them.</p> <p> </p> <p> </p>

0
Replies (1)
Smg Cape Town
Smg Cape Town's reply31 May 2017, 11:54
Official

Dear Cynthia

On behalf of SMG Cape Town I would like to apologise for the inconvenience caused. Our Customer Relations team have been informed and someone will be in touch with you shortly to discuss the matter further. We value you as a client of both SMG Cape Town and the BMW brand and therefore would like the opportunity to rectify, restore your faith within SMG Cape Town and improve on our service level to you.