YK
Yahya K

1 reviews | Active since Jun 2015

05 Jun 2015, 19:30

Pathetic service

i took my bmw x5 into bmw to have the brakes bled and reset the steering angle sensor. A day later I phoned to query about the status of my x5. I was told that it needs R132 990:00 worth of repairs. The work I specified was not carried. I was told that the brake booster need to be changed. I was charged R550: for the diagnostic which i did not request. After 9 bmw's I've reached the end of line. My 335i Coupe is my last bmw which will go to bmw SUPERTECH in dbn. I paid almost R3000:00 less for a water pump from SuperTech. How is that possible? Well, smg gets the lemon. SUPERTECH well done. Service Excellence. I will definitely drive from Pmb to Dbn for spares and servicing.

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Replies (1)
Smg Cape Town
Smg Cape Town's reply08 Jun 2015, 10:44
Official
Hello Fly Guy,

Thank you for your comments, we appreciate all feedback to help us to improve our service levels. With regards to your BMW X5, the consent form you signed allowing us to perform a diagnosis on your vehicle was for 2 hours, but we were happy to only charge you for 40 minutes. This diagnosis illustrated that the work you requested would not solve the symptoms described, and thus we quoted for the repairs that would fix these issues. Wishing you all the best with your X5.
Warm regards
SMG Pietermaritzburg