could be better

The online booking was easy, but receiving confirmation of the preferred date got lost in translation over 5 days of emails back and forth. I then picked up the phone & called Ashleigh (which I find so many don't do these days anymore - everyone is eager to cover their asses with paper trails). None the less arrived at SMG Century City, Zuki was amazing, booked me a shuttle to the mall, as well as scheduled for my car to be washed after its engine oil service. They ran late and Zuki called me to notify me of the same. What was promised 1hr30min ended up being 2hrs - which I don't mind so long the job is done properly. None the less same sweet driver collected me again and when I arrived back my car was still in the wash bay half washed & still pretty wet. My black roof has dried water droplets all over it but my invoice is for a full wash and dry. #justsaying. But for my first SMG experience, it wasn't bad - but could be better!