Pathetic service at SMG BMW

Vehicle sent for repairs at the beginning of August. I have been in constant contact with them and they promised to try and have it ready for collection before the end of August. On that date, they called to say 06th September. At 16h15 on the 06th, they call to tell me it will only be ready on 10/09.

I was given the assurance by a Renisha Singh that they will have it completed by the given date. I have sent mails to managers, to a Andrew Morris, Jonathan Naidoo and they have never responded. I asked for the manager to call me and he did not either.

It proves they have no systems, no processes nor care for customer satisfaction. It is sad that in such a customer centric and competitive environment, BMW doesn't care.