Inconvenience

<p><br />Morning</p> <p>My name is Noluthando Sangweni, ID number ********** 639087. <br />I purchased a 2011 ford focus on 2017 January 26 I fetched the vehicle from the dealer.<br />On the same day the engine light came on at about 18:00.<br />I notified the sales person of such and he stated that it could be due to the autovale that had been done on the vehicle.<br />I listened to the sales person and observed the vehicle. <br />On the 28 January 2017 the vehicle display wrote "staring malfunction" <br />I contacted the sales person again regarding such and he promised to send a mechanic.<br />On the following Monday the vehicle was fetched and I stated that I did not want the vehicle any more as it had given two faults within a matter of days.<br />I was sent an email by the sales person strongly advising me against such.<br />The email is still available on my inbox. <br />The vehicle was then taken for repairs and returned to me after about two weeks.<br />I was given three courtesy vehicles in the interim. <br />At the end of that month I was debited for a Ford focus that I had only used for days.<br />After the vehicle was returned the rev was abnormal. <br />I informed the sales person on the same day.<br />On 2017 March 01 the vehicle displayed "transmission malfunction". <br />I contacted the sales person and informed him of such and further informed him that I did not want the vehicle anymore. <br />The vehicle was then taken back and advertised on the website as "for sale" again.<br />I was then given three options which were</p> <p>"<br />Hey,</p> <p><br />In this case we are only left with the 3 following options.</p> <p><br />1. Choose any vehicle from our lot and we will obviously give a discount on it.</p> <p><br />2. Reverse the deal</p> <p><br />3. Repair the Focus</p> <p><br />Kindly advise how would you like to proceed in a form of an email for formalities to myself and cc David at ********** my manager."</p> <p>I then chose option 1 at first but the dealer did not have anything that met the requirements of what I'm looking for.<br />I therefore informed the sales person's manager whom I was dealing with at that time that I wanted the deal reversed which was option 2.<br />He then accepted my decision and at a later stage contacted me to state that the bank is refusing to reverse the deal.<br />I therefore told the manager that I would take the vehicle back if he can prove to me in black and white that the bank has refused to reverse the deal.<br />I never head from the said manager till today.<br />I have decided to lodge this complaint as it is clear to me that another month has ended and I'm still driving courtesy vehicles, I'm currently driving a Ford figo as a courtesy vehicle and month end I will be paying for a Ford focus I'm not driving. I'm paying for insurance for a vehicle that is not in my possession.</p> <p>Your assistance will be highly appreciated <br /> <br />Thank you <br />Noluthando Immaculate Sangweni <br /> ********** 903</p>