Bad Service and Purposeful waste of time

<p>I recently started experiencing sound issues on my BMW (intermittant on/off of sound), and after checking all the speaker components myself, I had no other choice but to take the car in to have it checked by technicians I would expect to be a bit more experienced in fault finding.</p> <p> </p> <p>Because the car is fairly new I decided not to mess around with aftermarket sound companies, but take it straight to BMW, expecting they would have the expertise and not leave me with more problems than I started with.</p> <p> </p> <p>The first SHOCK to my system (excuses the pun) was that they charge R830 p/h for JUST fault finding (that is more than an engineering and accountant salary COMBINED). Feeling that they have the expertise and the fact that I noted all the previous fault finding I have done, they only have to check the remainder of the system, I decided to go ahead.</p> <p> </p> <p>After consulting one of my collagues (an electrical engineer and musically experienced fellow), we concluded that the symptomes are pointing towards the amplifier as being the suspect. I phoned BMW SMG within the first 30 mins of them starting to work on my car.</p> <p>After explicitly telling them to fault find the amplifier, as we suspect it might be the culprit, the BMW corrospandant assured me that the technicians have already checked all the speakers and the amplifier, and they require another hour (R830) to find the problem.</p> <p> </p> <p>With my theory of the amplifier being disproven (apparently) I had no choice but to agree to another hour. </p> <p> </p> <p>After another hour I phoned them again, only to be told the technicians are currently on lunch, and have not found the cause of the problem yet. After another 10 mins the corrospondant phoned me only to conclude that INFACT it was the amplifier causing the problem (SOMETHING I TOLD THEM TO FAULT FIND WITHIN THE FIRST 30 MINS OF MY CAR BEING CHECKED).</p> <p> </p> <p>They then refused to acknowledge that they said they checked the amplifier when I phoned them, and proceeded to say that for the second hour they spent completely on diagnosing the amplifier.</p> <p> </p> <p>This to me is a complete outrage, they are blatently buying time and if they only acted as they were explicitly asked they did not require to charge or fault find the second R830,00.</p> <p> </p> <p>The corrospondent said she would contact the manager, but also never did, and just proceeded to charge me for both hours of fault finding.</p> <p> </p> <p>To TOP IT ALL OFF, the went and put their "SMG" sticker on my car - which I immediatly removed.</p> <p> </p> <p>I will never be returning to SMG BMW Century City again.</p>