RR
Ravi R

1 reviews | Active since May 2016

17 May 2016, 13:06

Vehicle purchased is not the same as advertised

<p>I'm so disappointed with SMD, On 23 MARCH 2016 I purchased this vehicle online I bided online and I was the highest bidder. They knew the car was built up and was in their premises but failed to disclose such information when advertising for an auction: whether you are in a salvage business or just got a mandate, there should be some level of transparency in your business dealings. I had requested to cancel the deal and refund my money a day. Until today, I have not heard a word from them. Which implies that their response to my initial complain was just a PR exercise. </p> <p>Regarding the attached invoice, SMD has grossly misrepresented this vehicle and now refuses to acknowledge their error. We have paid against this invoice as the vehicle being a stock vehicle which invoice is attached above but received a vehicle that was built up and repaired and in a condition not worthy of the purchased price.</p> <p> </p> <p>I am disgusted by this and feel frustrated to think that i am a loyal customer and to do something like this is really bad business.<br /> I would like to hear their response and what they are willing to do to rectify this matter.</p> <p> </p> <p> </p>

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Replies (1)
SMD
SMD's reply23 Jun 2016, 12:50
Official

We have reviewed your complaint and believe that there was no fault from SMD in this sale. You were sold a salvage vehicle, which is fully disclosed in our Terms and Conditions, therefore no cancellation will be entertained.