1 reviews | Active since May 2016
Vehicle purchased is not the same as advertised
<p>I'm so disappointed with SMD, On 23 MARCH 2016 I purchased this vehicle online I bided online and I was the highest bidder. They knew the car was built up and was in their premises but failed to disclose such information when advertising for an auction: whether you are in a salvage business or just got a mandate, there should be some level of transparency in your business dealings. I had requested to cancel the deal and refund my money a day. Until today, I have not heard a word from them. Which implies that their response to my initial complain was just a PR exercise. </p> <p>Regarding the attached invoice, SMD has grossly misrepresented this vehicle and now refuses to acknowledge their error. We have paid against this invoice as the vehicle being a stock vehicle which invoice is attached above but received a vehicle that was built up and repaired and in a condition not worthy of the purchased price.</p> <p> </p> <p>I am disgusted by this and feel frustrated to think that i am a loyal customer and to do something like this is really bad business.<br /> I would like to hear their response and what they are willing to do to rectify this matter.</p> <p> </p> <p> </p>
We have reviewed your complaint and believe that there was no fault from SMD in this sale. You were sold a salvage vehicle, which is fully disclosed in our Terms and Conditions, therefore no cancellation will be entertained.
We have reviewed your complaint and believe that there was no fault from SMD in this sale. You were sold a salvage vehicle, which is fully disclosed in our Terms and Conditions, therefore no cancellation will be entertained.
