Tricking, false advertising and Misleading customers

I bought a Toyota Yaris from one of your auctions in Boksburg on the 5th of February 2018. the car was classified as hail damage and a code 2 starting. so I paid and collected it the next on the 6th of February 2018. On collection I was told the paper delay but I can still collect the car and I will get the paper in about 7 working and so I accepted even though I was not informed in the 1st place that there’s a paper delay.

Before the 7 days came through I got a call that the paper was ready for collection. Fast track to the 26th of February 2018 I went to try and change ownership of the car and I’m told that they need the latest Natis as the one I have is an old duplicate. So I went back to the branch I bought the car from and spoke to a lady named Precious and she told me since working at Smd she’s never experienced this.. so she made copies and told me she will look into it by calling the head office and phone me on the 27th of February 2018.

She called me on the 27th and told me that the head office is still checking and she will let me know by the afternoon.. since then up until the 1st of March I never heard from her.. then decided to go to the branch where I sent from Pillar to Post until I lost my temper and asked for management. Then I was referred to Michelle, I assured by Michelle that she will get to the bottom of this and let me know the following day which is today the 2nd of March. As discussed I called her at 11h30 and she then disclosed to me that the car was cloned and something is ******** has happened and that I will have to wait for them to get to the bottom of it.. with all of that being said I don’t think that it’s fair for me to loose out on Bussiness because SMD does not protect their customers (selling salvage cars that you not sure what’s going with them) and the fact that your stuff does not know how to deal with customers confidently and effectively. I have been a customer for a very long time at SMD and didn’t expect this

I suggest that in future you guys need to be sure of what you selling and where it’s coming from, because these type of delays are really annoying and frustrating. I have been patient enough and now I feel like I am being taken for a ride and I am not being taken seriously.. I hope this does not fall onto deaf ears and steps will be taken immediately to rectify it, I have also attached my invoice. thank you.