BB
Bocheli B
1 reviews | Active since Jan 2023
16 Jan 2023, 16:53
Terrible service
I bought a vehicle at SMD, they said the vehicle starts but when you get the vehicle it doesn't start. They don't show you that it starts, they only give you the vehicle and you will sort yourself out
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SMD's replyOfficial
17 Jan 2023, 10:01 Good Day Mr Bocheli.
Acknowledgement of complaint. Please note SMD gives you the option to view the salvage vehicle before placing your bid or making full payment on it. If you are not able to view, you can request more images from the branch. Once you place your bid, you have accept that you have acquainted yourself with the condition of the vehicle prior the sale. Please find below point stated in our Terms and condition. https://www.smd.co.za/terms-and-conditions All vehicles are sold as "Motor Salvage", irrespective of their appearance or condition 1. All vehicles are sold as is. 2. Unless the contrary is displayed or announced by the Auctioneer, lots on sale are by voluntary surrender by their respective owners, except for bank repossessions which can be identified on your catalogue by the word "FICA". Vehicles on sale at SMD are from SA's leading short term insurers and finance institutions, with supplements. 3. Some vehicles are sold with a reserve price, and can be identified where the vehicle is marked Subject to Confirmation (STC). Waiting period for Approval or Declining of these (STC) vehicles can take up to 24 hours. 4. The buyer agrees that he/she has acquainted themselves with the condition of the vehicle(s) prior to sale and understands these vehicle(s) may need repair in order to be in a safe working condition. 5. The buyer acknowledges that neither the seller of the vehicle(s), nor any SMD representative gave any warranties or guarantees, or made any representations with regard to the condition or state of any vehicle sold. 6. All vehicle descriptions given by SMD are a close representation only. SMD will not be held liable for errors in description, and no refunds or returns for same will be entertained. The responsibility to verify the exact derivative of each vehicle lies with the buyer. Mileages displayed on the vehicles are not guaranteed. 7. Additional costs for the buyer's expense and discretion will include: (1) Repairs and sourcing of repairs of vehicle(s), (2) Keys, if none at time of sale (3) Removal of vehicles from premises (4) Licensing (5) Police Clearance Fees where applicable. 8. When the catalogue or online screen indicates "Start", it is an indication that the vehicle started on arrival at our SMD premises, and does not mean the vehicle is in a drivable state. It is not a guarantee that the vehicle is in the same condition and that the vehicle will still start. Vehicles will only be started on arrival at our SMD premises,. No Starting of vehicles will take place during viewing/Releasing (Collection). After discussion with management from the branch and head office, SMD has decided not to honoring your request to cancel/return the vehicle. We can offer to sell it on your behalf on auction.
Regards SMD
Acknowledgement of complaint. Please note SMD gives you the option to view the salvage vehicle before placing your bid or making full payment on it. If you are not able to view, you can request more images from the branch. Once you place your bid, you have accept that you have acquainted yourself with the condition of the vehicle prior the sale. Please find below point stated in our Terms and condition. https://www.smd.co.za/terms-and-conditions All vehicles are sold as "Motor Salvage", irrespective of their appearance or condition 1. All vehicles are sold as is. 2. Unless the contrary is displayed or announced by the Auctioneer, lots on sale are by voluntary surrender by their respective owners, except for bank repossessions which can be identified on your catalogue by the word "FICA". Vehicles on sale at SMD are from SA's leading short term insurers and finance institutions, with supplements. 3. Some vehicles are sold with a reserve price, and can be identified where the vehicle is marked Subject to Confirmation (STC). Waiting period for Approval or Declining of these (STC) vehicles can take up to 24 hours. 4. The buyer agrees that he/she has acquainted themselves with the condition of the vehicle(s) prior to sale and understands these vehicle(s) may need repair in order to be in a safe working condition. 5. The buyer acknowledges that neither the seller of the vehicle(s), nor any SMD representative gave any warranties or guarantees, or made any representations with regard to the condition or state of any vehicle sold. 6. All vehicle descriptions given by SMD are a close representation only. SMD will not be held liable for errors in description, and no refunds or returns for same will be entertained. The responsibility to verify the exact derivative of each vehicle lies with the buyer. Mileages displayed on the vehicles are not guaranteed. 7. Additional costs for the buyer's expense and discretion will include: (1) Repairs and sourcing of repairs of vehicle(s), (2) Keys, if none at time of sale (3) Removal of vehicles from premises (4) Licensing (5) Police Clearance Fees where applicable. 8. When the catalogue or online screen indicates "Start", it is an indication that the vehicle started on arrival at our SMD premises, and does not mean the vehicle is in a drivable state. It is not a guarantee that the vehicle is in the same condition and that the vehicle will still start. Vehicles will only be started on arrival at our SMD premises,. No Starting of vehicles will take place during viewing/Releasing (Collection). After discussion with management from the branch and head office, SMD has decided not to honoring your request to cancel/return the vehicle. We can offer to sell it on your behalf on auction.
Regards SMD
SMD's reply17 Jan 2023, 10:01
Official
Good Day Mr Bocheli.
Acknowledgement of complaint. Please note SMD gives you the option to view the salvage vehicle before placing your bid or making full payment on it. If you are not able to view, you can request more images from the branch. Once you place your bid, you have accept that you have acquainted yourself with the condition of the vehicle prior the sale. Please find below point stated in our Terms and condition. https://www.smd.co.za/terms-and-conditions All vehicles are sold as "Motor Salvage", irrespective of their appearance or condition 1. All vehicles are sold as is. 2. Unless the contrary is displayed or announced by the Auctioneer, lots on sale are by voluntary surrender by their respective owners, except for bank repossessions which can be identified on your catalogue by the word "FICA". Vehicles on sale at SMD are from SA's leading short term insurers and finance institutions, with supplements. 3. Some vehicles are sold with a reserve price, and can be identified where the vehicle is marked Subject to Confirmation (STC). Waiting period for Approval or Declining of these (STC) vehicles can take up to 24 hours. 4. The buyer agrees that he/she has acquainted themselves with the condition of the vehicle(s) prior to sale and understands these vehicle(s) may need repair in order to be in a safe working condition. 5. The buyer acknowledges that neither the seller of the vehicle(s), nor any SMD representative gave any warranties or guarantees, or made any representations with regard to the condition or state of any vehicle sold. 6. All vehicle descriptions given by SMD are a close representation only. SMD will not be held liable for errors in description, and no refunds or returns for same will be entertained. The responsibility to verify the exact derivative of each vehicle lies with the buyer. Mileages displayed on the vehicles are not guaranteed. 7. Additional costs for the buyer's expense and discretion will include: (1) Repairs and sourcing of repairs of vehicle(s), (2) Keys, if none at time of sale (3) Removal of vehicles from premises (4) Licensing (5) Police Clearance Fees where applicable. 8. When the catalogue or online screen indicates "Start", it is an indication that the vehicle started on arrival at our SMD premises, and does not mean the vehicle is in a drivable state. It is not a guarantee that the vehicle is in the same condition and that the vehicle will still start. Vehicles will only be started on arrival at our SMD premises,. No Starting of vehicles will take place during viewing/Releasing (Collection). After discussion with management from the branch and head office, SMD has decided not to honoring your request to cancel/return the vehicle. We can offer to sell it on your behalf on auction.
Regards SMD
Acknowledgement of complaint. Please note SMD gives you the option to view the salvage vehicle before placing your bid or making full payment on it. If you are not able to view, you can request more images from the branch. Once you place your bid, you have accept that you have acquainted yourself with the condition of the vehicle prior the sale. Please find below point stated in our Terms and condition. https://www.smd.co.za/terms-and-conditions All vehicles are sold as "Motor Salvage", irrespective of their appearance or condition 1. All vehicles are sold as is. 2. Unless the contrary is displayed or announced by the Auctioneer, lots on sale are by voluntary surrender by their respective owners, except for bank repossessions which can be identified on your catalogue by the word "FICA". Vehicles on sale at SMD are from SA's leading short term insurers and finance institutions, with supplements. 3. Some vehicles are sold with a reserve price, and can be identified where the vehicle is marked Subject to Confirmation (STC). Waiting period for Approval or Declining of these (STC) vehicles can take up to 24 hours. 4. The buyer agrees that he/she has acquainted themselves with the condition of the vehicle(s) prior to sale and understands these vehicle(s) may need repair in order to be in a safe working condition. 5. The buyer acknowledges that neither the seller of the vehicle(s), nor any SMD representative gave any warranties or guarantees, or made any representations with regard to the condition or state of any vehicle sold. 6. All vehicle descriptions given by SMD are a close representation only. SMD will not be held liable for errors in description, and no refunds or returns for same will be entertained. The responsibility to verify the exact derivative of each vehicle lies with the buyer. Mileages displayed on the vehicles are not guaranteed. 7. Additional costs for the buyer's expense and discretion will include: (1) Repairs and sourcing of repairs of vehicle(s), (2) Keys, if none at time of sale (3) Removal of vehicles from premises (4) Licensing (5) Police Clearance Fees where applicable. 8. When the catalogue or online screen indicates "Start", it is an indication that the vehicle started on arrival at our SMD premises, and does not mean the vehicle is in a drivable state. It is not a guarantee that the vehicle is in the same condition and that the vehicle will still start. Vehicles will only be started on arrival at our SMD premises,. No Starting of vehicles will take place during viewing/Releasing (Collection). After discussion with management from the branch and head office, SMD has decided not to honoring your request to cancel/return the vehicle. We can offer to sell it on your behalf on auction.
Regards SMD