TP
Thabiso P
1 reviews | Active since Jul 2023
04 Jul 2023, 12:00
SMD wants to **** me
Can someone please assist me I have bought a vehicle on the 23 May 2023 and made payment on the 24th and when I went to collect the vehicle I realized that it is different from what I saw on the pictures of the vehicle, it was previously repaired and it was a cut and joint and I didn't see any of these in the pictures. I went to the branch on the 29 May and I had an argument with the branch manager when I told her that I did not want the vehicle anymore and I was told that the issue can only be resolved when the system is working. Now that the system is working it looks like there is no one to assist me instead I have to come and collect the vehicle I told them that it had wrong pictures and there was no note to let me know that it is a cut and joint. I managed to bid for another vehicle when I asked them to transfer the sale of the car that was bought in May, I am being transferred left, right and center and I was told I need to pay for the new sale or else they are taking penalty whereas I paid the difference and my issue is still not resolved. No one is willing to resolve my issue but they want to cancel my sale and take penalty even though they have my money with them I need this matter solved because collection keeps on telling me about penalty but the service where I have send my query is not giving me an answer on when my issue will be resolved, instead I am being transferred to different people telling me the manager is not in when I am requesting to speak to one. This was indeed a terrible service received.
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Replies (3)
SMD's replyOfficial
05 Jul 2023, 08:59Good day,
We apologies for the inconvenience caused due to the process and who we are , We are a Salvage entity and we Auction Salvage Vehicles. We put vehicles up for bid and clients interested on the vehicle bid against each other and the highest bidder will then receive a proforma invoice. Viewing before bidding is encouraged and welcomed so a client can know what they are bidding for. All clients are required to accept the terms and conditions before participating in the auction
Please use the link https://www.smd.co.za/terms-and-conditions to view terms and condition sale point number 5 for more information.
Kind Regards
SMD
We apologies for the inconvenience caused due to the process and who we are , We are a Salvage entity and we Auction Salvage Vehicles. We put vehicles up for bid and clients interested on the vehicle bid against each other and the highest bidder will then receive a proforma invoice. Viewing before bidding is encouraged and welcomed so a client can know what they are bidding for. All clients are required to accept the terms and conditions before participating in the auction
Please use the link https://www.smd.co.za/terms-and-conditions to view terms and condition sale point number 5 for more information.
Kind Regards
SMD
SMD's reply05 Jul 2023, 08:59
Official
Good day,
We apologies for the inconvenience caused due to the process and who we are , We are a Salvage entity and we Auction Salvage Vehicles. We put vehicles up for bid and clients interested on the vehicle bid against each other and the highest bidder will then receive a proforma invoice. Viewing before bidding is encouraged and welcomed so a client can know what they are bidding for. All clients are required to accept the terms and conditions before participating in the auction
Please use the link https://www.smd.co.za/terms-and-conditions to view terms and condition sale point number 5 for more information.
Kind Regards
SMD
We apologies for the inconvenience caused due to the process and who we are , We are a Salvage entity and we Auction Salvage Vehicles. We put vehicles up for bid and clients interested on the vehicle bid against each other and the highest bidder will then receive a proforma invoice. Viewing before bidding is encouraged and welcomed so a client can know what they are bidding for. All clients are required to accept the terms and conditions before participating in the auction
Please use the link https://www.smd.co.za/terms-and-conditions to view terms and condition sale point number 5 for more information.
Kind Regards
SMD
TP
Thabiso P's updateReviewer Update
05 Jul 2023, 11:52SMD is intentionally trying to **** me. I purchased a Toyota Yaris and upon collection I realized that the vehicle was previously repaired and the physical pictures are different from only pictures they intentionally failed to display the part where the car was joined using welding and it was nowhere noted that it was previously repaired. When I tried to engage the branch manager Paballo we had a heated argument and I was told that the issue can only be resolved when their system is working and I told them that I was a loyal customer therefore I don't need my money back I am going to buy another vehicle. Now that the system is working being sent from pillar to post. I have purchased another vehicle hoping that the money paid for Yaris will be transferred to the new sale am being told that it is not possible I need to make full payment or they are taking a penalty. After receiving a call from collection requesting for payment I told them that I made payment for the difference the rest of the money will be from Yaris because I am still waiting after making follow ups with service I have not received any response regarding this matter. I was called by another lady in boksburg yesterday she didn't even know about this issue she wanted to know why I am cancelling even after I was told that my issue is with boksburg. This morning I received an email from collection Semakaleng telling me that "the branch was rightfully correct in refusing to cancel the sale I have to go through the terms and conditions. I am now being threatened by collection that they are going to take penalty.The branch does not want to take responsibility that they intentionally failed to show me the part where the vehicle was cut and joint because they wanted to **** me. I asked to speak to their manager and I was told the manager is on leave. Can someone urgently attend to this matter as I have a pending sale.
I have waited for feedback from the branch as I was told by service that my issue was sent to them and I have never received any response until today when I was told by Semakaleng indirectly that SMD has the right to advertise the vehicle with wrong pictures and it is my responsibility as a client to know that the advertised pictures might not be true.
I have waited for feedback from the branch as I was told by service that my issue was sent to them and I have never received any response until today when I was told by Semakaleng indirectly that SMD has the right to advertise the vehicle with wrong pictures and it is my responsibility as a client to know that the advertised pictures might not be true.
TP
Thabiso P's update05 Jul 2023, 11:52
Reviewer Update
SMD is intentionally trying to **** me. I purchased a Toyota Yaris and upon collection I realized that the vehicle was previously repaired and the physical pictures are different from only pictures they intentionally failed to display the part where the car was joined using welding and it was nowhere noted that it was previously repaired. When I tried to engage the branch manager Paballo we had a heated argument and I was told that the issue can only be resolved when their system is working and I told them that I was a loyal customer therefore I don't need my money back I am going to buy another vehicle. Now that the system is working being sent from pillar to post. I have purchased another vehicle hoping that the money paid for Yaris will be transferred to the new sale am being told that it is not possible I need to make full payment or they are taking a penalty. After receiving a call from collection requesting for payment I told them that I made payment for the difference the rest of the money will be from Yaris because I am still waiting after making follow ups with service I have not received any response regarding this matter. I was called by another lady in boksburg yesterday she didn't even know about this issue she wanted to know why I am cancelling even after I was told that my issue is with boksburg. This morning I received an email from collection Semakaleng telling me that "the branch was rightfully correct in refusing to cancel the sale I have to go through the terms and conditions. I am now being threatened by collection that they are going to take penalty.The branch does not want to take responsibility that they intentionally failed to show me the part where the vehicle was cut and joint because they wanted to **** me. I asked to speak to their manager and I was told the manager is on leave. Can someone urgently attend to this matter as I have a pending sale.
I have waited for feedback from the branch as I was told by service that my issue was sent to them and I have never received any response until today when I was told by Semakaleng indirectly that SMD has the right to advertise the vehicle with wrong pictures and it is my responsibility as a client to know that the advertised pictures might not be true.
I have waited for feedback from the branch as I was told by service that my issue was sent to them and I have never received any response until today when I was told by Semakaleng indirectly that SMD has the right to advertise the vehicle with wrong pictures and it is my responsibility as a client to know that the advertised pictures might not be true.
SMD's replyOfficial
11 Jul 2023, 11:48Good day Thabiso.
As promised when you visited SMD head office, We will do all within our capability to assist you as our client, SMD strive to provide the best service to clients.
Regards,
SMD
As promised when you visited SMD head office, We will do all within our capability to assist you as our client, SMD strive to provide the best service to clients.
Regards,
SMD
SMD's reply11 Jul 2023, 11:48
Official
Good day Thabiso.
As promised when you visited SMD head office, We will do all within our capability to assist you as our client, SMD strive to provide the best service to clients.
Regards,
SMD
As promised when you visited SMD head office, We will do all within our capability to assist you as our client, SMD strive to provide the best service to clients.
Regards,
SMD