AM
Anzani M
1 reviews | Active since Feb 2019
01 Mar 2019, 04:43
SMD Pretoria staff are ******* and service is such a pain
Had my car towed there after an accident and all my belongings were ******. They give the run around after multiple calls. Leandrew in particular just sent an email saying they've "double checked " and couldnt find anything. Mind you, they didnt ask for descriptions of the items, zero accountabilty. They refused to release my car after Ive even provided them with a release note, they came up with stupid stories to make it impossible to get my car back. DO NOT GET YOUR CAR TOWED THERE!!!!!!
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Replies (3)
SMD's replyOfficial
01 Mar 2019, 08:54Good day Anzani,
We have done an investigation and in our process, all items are recorded and a checklist as well as photos are taken of the vehicle as it enters our yard. We have many clients that have personal items and these are recovered and put in the checklist. Please can you also check with the towing company that towed your vehicle to SMD as they may have stored your items.
Regarding the release of a vehicle, we only accept releases from the insurance company, who is our client. As soon as we receive the release note from your insurance, we release the vehicle. These are policies and procedures that we follow.
Kind regards,
SMD
We have done an investigation and in our process, all items are recorded and a checklist as well as photos are taken of the vehicle as it enters our yard. We have many clients that have personal items and these are recovered and put in the checklist. Please can you also check with the towing company that towed your vehicle to SMD as they may have stored your items.
Regarding the release of a vehicle, we only accept releases from the insurance company, who is our client. As soon as we receive the release note from your insurance, we release the vehicle. These are policies and procedures that we follow.
Kind regards,
SMD
SMD's reply01 Mar 2019, 08:54
Official
Good day Anzani,
We have done an investigation and in our process, all items are recorded and a checklist as well as photos are taken of the vehicle as it enters our yard. We have many clients that have personal items and these are recovered and put in the checklist. Please can you also check with the towing company that towed your vehicle to SMD as they may have stored your items.
Regarding the release of a vehicle, we only accept releases from the insurance company, who is our client. As soon as we receive the release note from your insurance, we release the vehicle. These are policies and procedures that we follow.
Kind regards,
SMD
We have done an investigation and in our process, all items are recorded and a checklist as well as photos are taken of the vehicle as it enters our yard. We have many clients that have personal items and these are recovered and put in the checklist. Please can you also check with the towing company that towed your vehicle to SMD as they may have stored your items.
Regarding the release of a vehicle, we only accept releases from the insurance company, who is our client. As soon as we receive the release note from your insurance, we release the vehicle. These are policies and procedures that we follow.
Kind regards,
SMD
AM
Anzani M's updateReviewer Update
01 Mar 2019, 10:57I had provided them with a release note, they refused to release my car. So I dont understand what your policies are and why are they not communicated in the 1st place. The inconvenience is impeccable
AM
Anzani M's update01 Mar 2019, 10:57
Reviewer Update
I had provided them with a release note, they refused to release my car. So I dont understand what your policies are and why are they not communicated in the 1st place. The inconvenience is impeccable
SMD's replyOfficial
01 Mar 2019, 11:27Hi Anzani,
We strictly deal with the insurance company. You need to communicate with them to send us the instruction for release. We then will mark it as a release on our side.
Your insurance company needs to communicate the policies and procedures with you.
We strictly deal with the insurance company. You need to communicate with them to send us the instruction for release. We then will mark it as a release on our side.
Your insurance company needs to communicate the policies and procedures with you.
SMD's reply01 Mar 2019, 11:27
Official
Hi Anzani,
We strictly deal with the insurance company. You need to communicate with them to send us the instruction for release. We then will mark it as a release on our side.
Your insurance company needs to communicate the policies and procedures with you.
We strictly deal with the insurance company. You need to communicate with them to send us the instruction for release. We then will mark it as a release on our side.
Your insurance company needs to communicate the policies and procedures with you.