SMD NOT DOING WHAT THEY SHOULD HAVE DONE LONG TIME AGO

These ones are delaying deregistering a vehicle that was written off by my then insurance and given to them, that was in August 2020, I can't get a disc for my my current vehicle due to their selfishness, all I asked was that they give me the amount owed by that vehicle, I will go pay then send a proof of payment but no, since the problem is not affecting them in anyway they are relaxed and doing nothing to resolve it. I take a chance daily drive with an expired disc, PMD told me "they are in a process to do it" deregistering a vehicle is not a process, it get done in a moment, they haven't even attempted to do it, I doubt it's even in their to do list, and here I am getting depressed.