1 reviews | Active since Dec 2018
Smd misleading customers
Hi, I viewed a 2013 avanza A/T automatic transmission on a boksburg online auction 3th of December 2018, the pictures were misleading, had cluster showing Park and another clutch pedal, no clear picture off gears tick being manual under comments nothing showing vehicle has been converted from automatic to manual transmission, only had its a starter, non runner, I called into boksburg branch to confirm the above misleading pictures and the call recordings and emails is my proof, the lady puts me on hold to confirm and later says it's a automatic transmission, that's when I agreed to purchase, vehicle was delivered at 6.30pm on the 10th of December 2018 and told to me by tow truck driver he tried to start it and it failed, he told me it's a manual transmission and I was shocked, I have invoices of A/T transmission, I sent a email at 9pm to Michelle at boksburg and bryan in durban stating the above and I will like a full refund of the amount paid for vehicle and towing costs as it is not my fault, I did receive a call from Bryan who tried to resolve the problem by saying he likes keeping happy customers but says he is waiting for a response from the legal department, why are they taking so long, Smd should have had a agent to come out and view the vehicle to understand, I bought previously and had no problems, I understand the terms and conditions but this is not fair as I put my trust on smd online and telephonically.
