Smd Horror experience

On the 3rd of October 2023 we bought a car from Smd, the car was to be collected in Durban. We bought air tickets from Johannesburg to Durban. On arrival at the Durban office we were told the vehicle is not available for collection. After much waiting hours we were eventually told the store needs to close. The area manager Mr Daya eventually came he too was in a hurry. We eneded up flying back to jhb no car waisted air tickets and time. Since then it's been extremely difficult to get the monies paid back to us. I called headiffice,they too never answer the phone for days on end. My Daya has made promise after promise to pay to-date 19.11.2024 . His rejects mybcalls . I battle to get hold of head office . This is very frustrating and unfair.