IB
Ike B
1 reviews | Active since Sept 2013
27 Apr 2019, 04:03
SMD doesn't want to return my deposit! DO NOT MAKE A DEPOSIT PAYMENT!!!
SMD refuses to refund my deposit after numerous emails explaining to them that I'm not based in South Africa. They still want me to go into a branch to get a refund.
They are will to take my money via an online payment but not willing to refund it the same way.
The problem with this is, they have not updated their policies or did not communicate this process to me. If they wish to change the way how they do business their customers should be informed about the update.
The already did 2 successful refunds online in the past to me, why would they change it now.
Do not make deposits SMD!!
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Replies (1)
SMD's replyOfficial
29 Apr 2019, 08:18Good day Ike,
Due to this being a third party claim, we need to verify your wife's details. Please send through your wife's ID and bank statement in order for us to do a refund.
Kind regards,
SMD
Due to this being a third party claim, we need to verify your wife's details. Please send through your wife's ID and bank statement in order for us to do a refund.
Kind regards,
SMD
SMD's reply29 Apr 2019, 08:18
Official
Good day Ike,
Due to this being a third party claim, we need to verify your wife's details. Please send through your wife's ID and bank statement in order for us to do a refund.
Kind regards,
SMD
Due to this being a third party claim, we need to verify your wife's details. Please send through your wife's ID and bank statement in order for us to do a refund.
Kind regards,
SMD