Poor service

Purchased a vehicle at the end of March 2020. Lock down began, so all businesses stood still. However after lock down I was able to collect the vehicle without paperwork. I have been calling the registration department of SMD twice a week for 2 months now without resolve. The only response is that they are waiting on the licencing department and there is a back log. I understand this but it is ridiculous that it is now taking this long to get the registration papers from them. It is easy to take customers money and threaten with penalty fees, but when it comes to SMD's turn to honor their commitment nothing happens.