KW
Kristi W
1 reviews | Active since Nov 2021
13 Oct 2025, 08:05
Poor Customer service
I bought a vehicle from SMD in July 2025. The vehicle was advertised as start and DRIVE away. I flew from Cape Town to colkect the vehicle & DRIVE it to Cape Town. On collecting the vehicle the transmission could hardly engage the gears. I launched a complaint with the "customer service" on the 24 July 2025 but was sent from pillar to post without resolving the problem. I sent numerous emails ever since without results. On 6 October 2025 I sent an email to Cecil( Customer services), client services, smd durban and smd marketing. No one responded to my email yet(12 October 2025)
Helpful (0)
Replies (4)0
Replies (4)
SMD's replyOfficial
14 Oct 2025, 12:13Good day
Thank you for bringing this to our attention. The involved branches have confirmed they were in contact with you, and a solution has been arranged that you are already aware of.
We learned that the delay was due to the key being located in a different branch from the vehicle, but that issue has now been resolved.
Best Regards
SMD
Thank you for bringing this to our attention. The involved branches have confirmed they were in contact with you, and a solution has been arranged that you are already aware of.
We learned that the delay was due to the key being located in a different branch from the vehicle, but that issue has now been resolved.
Best Regards
SMD
SMD's reply14 Oct 2025, 12:13
Official
Good day
Thank you for bringing this to our attention. The involved branches have confirmed they were in contact with you, and a solution has been arranged that you are already aware of.
We learned that the delay was due to the key being located in a different branch from the vehicle, but that issue has now been resolved.
Best Regards
SMD
Thank you for bringing this to our attention. The involved branches have confirmed they were in contact with you, and a solution has been arranged that you are already aware of.
We learned that the delay was due to the key being located in a different branch from the vehicle, but that issue has now been resolved.
Best Regards
SMD
KW
Kristi W's updateReviewer Update
14 Oct 2025, 18:42I just need to confirm I have not recieved ANY correspondence from any agent from SMD on my email sent to the company more then a week ago.
The response is only a PR stunt.
The response is only a PR stunt.
KW
Kristi W's update14 Oct 2025, 18:42
Reviewer Update
I just need to confirm I have not recieved ANY correspondence from any agent from SMD on my email sent to the company more then a week ago.
The response is only a PR stunt.
The response is only a PR stunt.
SMD's replyOfficial
15 Oct 2025, 19:23Good day Kristi,
Thank you for your feedback. We are sorry to hear about the inconvenience you have encountered. Our Durban Branch Manager and Team are already reaching out to you via email to discuss your concern and work towards a satisfactory resolution.
Best Regards
SMD
Best Regards
SMD
SMD's reply15 Oct 2025, 19:23
Official
Good day Kristi,
Thank you for your feedback. We are sorry to hear about the inconvenience you have encountered. Our Durban Branch Manager and Team are already reaching out to you via email to discuss your concern and work towards a satisfactory resolution.
Best Regards
SMD
Best Regards
SMD
KW
Kristi W's updateReviewer Update
16 Oct 2025, 07:12Dear Sir or Madame I want an full refund on my purchase as SMD broke the purchase contract by misrepresenting the condition(drive away) of the vehicle. This was my request in July 2025 to SMD.
KW
Kristi W's update16 Oct 2025, 07:12
Reviewer Update
Dear Sir or Madame I want an full refund on my purchase as SMD broke the purchase contract by misrepresenting the condition(drive away) of the vehicle. This was my request in July 2025 to SMD.