1 reviews | Active since Jul 2020
POOR CUSTOMER SERVICE.
I registered for the online bid after seeing a 2010, BMW, X1 sDRIVE18i A/T, Silver, Code 2, that looked very good with just minor faults on pictures that i knew i would be able to fix. I won the Bid for the car and paid for it. Upon going to fetch the car the pictures were far from what i saw. The car seemed to have been involved in a accident and had more damages than was shown on the pictures. The inside was even worse. Which according to me contradicts the images that i had seen. I was unhappy with the car and opted to not take it with me after asking one of the consultants who advised me to write an email to service telling them about my story. I was than referred to the branch manager who sent me the terms and conditions. I had already stated my unhappiness about the car and its misleading pictures, there were cables which were hanging, the roof of the car looked like it was smashed, some of the smashes of which are not even shown on the pictures, the paint work looks very bad etc. I called her to explain the story she understood but told me she could not make decisions about such matters. A few days later she told me there is nothing that they can do for me as i had to view the car before purchasing. I re**** on the pictures which to me looked good. I even asked for my money to be kept and for me to be allowed to bid for another car of the same value as that one. However i was denied that option. In closing i would like for this matter to be resolved as i am in need of a car to get to work on a daily.
Acknowledgement of complaint.
Please note SMD gives you the option to view the salvage vehicle before placing your bid or making full payment on it. If you are not able to view, you can request more images from the branch. Once you place your bid, you have accept that you have acquainted yourself with the condition of the vehicle prior the sale. Please find below point stated in our Terms and condition. https://www.smd.co.za/terms-and-conditions All vehicles are sold as "Motor Salvage", irrespective of their appearance or condition
- All vehicles are sold as is.
- Unless the contrary is displayed or announced by the Auctioneer, lots on sale are by voluntary surrender by their respective owners, except for bank repossessions which can be identified on your catalogue by the word "FICA". Vehicles on sale at SMD are from SA's leading short term insurers and finance institutions, with supplements.
- Some vehicles are sold with a reserve price, and can be identified where the vehicle is marked Subject to Confirmation (STC). Waiting period for Approval or Declining of these (STC) vehicles can take up to 24 hours.
- The buyer agrees that he/she has acquainted themselves with the condition of the vehicle(s) prior to sale and understands these vehicle(s) may need repair in order to be in a safe working condition.
- The buyer acknowledges that neither the seller of the vehicle(s), nor any SMD representative gave any warranties or guarantees, or made any representations with regard to the condition or state of any vehicle sold.
- All vehicle descriptions given by SMD are a close representation only. SMD will not be held liable for errors in description, and no refunds or returns for same will be entertained. The responsibility to verify the exact derivative of each vehicle lies with the buyer. Mileages displayed on the vehicles are not guaranteed.
- Additional costs for the buyer's expense and discretion will include: (1) Repairs and sourcing of repairs of vehicle(s), (2) Keys, if none at time of sale (3) Removal of vehicles from premises (4) Licensing (5) Police Clearance Fees where applicable.
- When the catalogue or online screen indicates "Start", it is an indication that the vehicle started on arrival at our SMD premises, and does not mean the vehicle is in a drivable state. It is not a guarantee that the vehicle is in the same condition and that the vehicle will still start. Vehicles will only be started on arrival at our SMD premises,. No Starting of vehicles will take place during viewing/Releasing (Collection).
After discussion with management from the branch and head office, SMD has decided not to honoring your request to cancel/return the vehicle. We can offer to sell it on your behalf on auction.
Regards SMD
Acknowledgement of complaint.
Please note SMD gives you the option to view the salvage vehicle before placing your bid or making full payment on it. If you are not able to view, you can request more images from the branch. Once you place your bid, you have accept that you have acquainted yourself with the condition of the vehicle prior the sale. Please find below point stated in our Terms and condition. https://www.smd.co.za/terms-and-conditions All vehicles are sold as "Motor Salvage", irrespective of their appearance or condition
- All vehicles are sold as is.
- Unless the contrary is displayed or announced by the Auctioneer, lots on sale are by voluntary surrender by their respective owners, except for bank repossessions which can be identified on your catalogue by the word "FICA". Vehicles on sale at SMD are from SA's leading short term insurers and finance institutions, with supplements.
- Some vehicles are sold with a reserve price, and can be identified where the vehicle is marked Subject to Confirmation (STC). Waiting period for Approval or Declining of these (STC) vehicles can take up to 24 hours.
- The buyer agrees that he/she has acquainted themselves with the condition of the vehicle(s) prior to sale and understands these vehicle(s) may need repair in order to be in a safe working condition.
- The buyer acknowledges that neither the seller of the vehicle(s), nor any SMD representative gave any warranties or guarantees, or made any representations with regard to the condition or state of any vehicle sold.
- All vehicle descriptions given by SMD are a close representation only. SMD will not be held liable for errors in description, and no refunds or returns for same will be entertained. The responsibility to verify the exact derivative of each vehicle lies with the buyer. Mileages displayed on the vehicles are not guaranteed.
- Additional costs for the buyer's expense and discretion will include: (1) Repairs and sourcing of repairs of vehicle(s), (2) Keys, if none at time of sale (3) Removal of vehicles from premises (4) Licensing (5) Police Clearance Fees where applicable.
- When the catalogue or online screen indicates "Start", it is an indication that the vehicle started on arrival at our SMD premises, and does not mean the vehicle is in a drivable state. It is not a guarantee that the vehicle is in the same condition and that the vehicle will still start. Vehicles will only be started on arrival at our SMD premises,. No Starting of vehicles will take place during viewing/Releasing (Collection).
After discussion with management from the branch and head office, SMD has decided not to honoring your request to cancel/return the vehicle. We can offer to sell it on your behalf on auction.
Regards SMD