1 reviews | Active since Aug 2022
Poor and unprofessional business ethics.
SMD's Lot auction platform is up to ****!!! Firstly, a particular vehicle auction ended abruptly while I was bidding. I got no indication whether I was the highest bid or not, I fact, I thought I lost the vehicle to another bidder. This was around 12h30 the afternoon. Then I went on to buy another vehicle on GoBid, only to get an proforma invoice just before 18h00 that evening!! After buying another vehicle on GoBid, I didn't had enough funds for the one on SMD. I tried to explain to SMD's account department this numerous times of what happened. Yet still they penalized me by taking my R5000 deposit. Apart from having a very poor quality web platform, which is seriously not user friendly, this was totally uncalled for. I am done with SMD. They are a arrogant bunch, who doesn't even allow a prospective buyer to start a vehicle. So bad and so sad if one buy a vehicle and it doesn't start. Tsjeek SMD.
Thank you for using this platform to reach out to us.
We have received and responded to your email. Upon reviewing the sale and its bidding history, it appears that there were two auto bids placed, one of which belonged to you. After reaching your maximum auto bid, you proceeded to manually place additional bids, indicating a strong interest in securing the sale, even beyond your auto bid amount.
There is a functionality called MY Basket during a Live Auction, which we encourage clients to use to confirm successful purchases and generate invoices. This functionality is crucial for ensuring the successful acquisition of a sale.
Apologies for any inconvenience caused by the application of a penalty fee following the cancellation, in accordance with our terms and conditions. While we acknowledge your dissatisfaction and understand your concerns, we assure you that the process was carried out in compliance with the applicable regulations.
Regards
SMD
Thank you for using this platform to reach out to us.
We have received and responded to your email. Upon reviewing the sale and its bidding history, it appears that there were two auto bids placed, one of which belonged to you. After reaching your maximum auto bid, you proceeded to manually place additional bids, indicating a strong interest in securing the sale, even beyond your auto bid amount.
There is a functionality called MY Basket during a Live Auction, which we encourage clients to use to confirm successful purchases and generate invoices. This functionality is crucial for ensuring the successful acquisition of a sale.
Apologies for any inconvenience caused by the application of a penalty fee following the cancellation, in accordance with our terms and conditions. While we acknowledge your dissatisfaction and understand your concerns, we assure you that the process was carried out in compliance with the applicable regulations.
Regards
SMD