Pathetic Service regarding NCO

I have been a regular buyer from SMD for a few years and the service was never this bad but lately seems there is people in positions which don't know what they are doing. The NCO has not been done on vehicles which I've bought which is causing a delay foe me to register. My test is going to expire now as I've been fighting with SMD for 2months now and I just don't get answers . They keep saying it's been rejected, I have even filled in new forms and taking the original to head office yet still nothing! When my papers get duplicated SMD will through their hands in the air yet again and say I should've registered in time but I can't register as the NCO has not been done on SMD side therefore I can't register on my name! It's money that's standing for me as I could've sold these vehicles already as I buy to re sell.