Pathetic Service

Long story short we bought a Fortuner from SMD Durban from a code 3/3A auction from which SMD sent us the link. After purchasing SMD discovered but we not allowed to as we dont have the correct certificate. After being back and fourth for almost a month we could collect. Upon arriving in Durban we saw the vehicle has been completly stripped yet again in SMD's yard as this is not the first time having this problem. We requested that we be refunded as well as the expenses we had sending the tow truck. The branch manager advised this will be done and I sent all relevant documents. He advised that this will be done within 3 days which wouldve been by Wednesday 1st Oct. The day has come and gone yet i havent recieved any refund. Inbetween the manager at head office Daya Pillay doesnt answer any calls nor emails as he is only willing to pay me R7.00/km which i will not accept. I dont know where he thinks a truck runs on that amount for a 1000km trip i had aswell as toll fees. I advised i will be willing to accept AA rates but nothing less, yet i dont get any response nor Refund from SMD. Im told Daya is un available when I call yet he reads my emails but no answer. SMD are very quick to take your money but when they have to make refunds due to the people stripping vehicles these always stories and takes days to sort out and thats to say when and if you get it sorted.

SMD has no respect for their clients.