Nothing done since 6 may 2024 reply to say they have escalated the problem.

Cloned vehicle Absolutely heart broken and disappointed. In January 2023 I bought a Toyota etios cross from SMD and the car was accident damage and car took me about 4-5 months to fix and when I waited to register the vehicle I was advised that the car was already registered so which means my car was cloned. I then went to SMD PRETORIA to inform them and ask for assistance and was send from pillar to post for a couple of months. In November 2023 I then went back and asked to see a manager and was referred to RUDZANI at Pretoria SMD, so she said I should send all the documents to her email *********** and she will assist me on getting it fixed/sorted. Only after a week I called to ask if she was able to start the process but she then said no I should do it myself. Well I went to SAPS VIS PRETORIA and ask for assistance and was given documents and told to take pictures of vehicle and go back to SMD so they can send documents directly to SAPS VIS because the vehicle was not on my name and SMD should do the process. In December 2023 I started communicating with a lady named RAQUEL at SMD HEAD OFFICE in isando, on 14 dec 2023 I send her documents and she said it's Christmas time and nothing is gonna happen now so I should bring original papers in January 2024. On the 4 January 2024 I then took documents to the offices in No.6 Anvil road isando and hand delivered all documents to RAQUEL. RAQUEL called later the day to inform me that her last day for working for the company will be 16 Dec and all queries will be handled by a lady with the name Karen. On 24 January 2024 I called KAREN CRYSTAL and she said she will get back to me, she also mentioned that I should send documents which are already there with them so that tells me that she did not even check everything. 5 March 2024 I sent a follow up email to find out how far they are with the process but I have not heard anything from SMD HEAD OFFICE. Smd does not respond to emails and are always making sure to waist our time and this is now after I have bought more than 30 cars from this company. Super disappointed 😞 😔 😒 😕 😪 Reply (1) SMD’s reply 06 May 2024 at 09:06 Good day, Thank you for using this channel to reach us, The matter has been escalated to the relevant department to update you and assist .

Best Regards SMD