No feedback as promised regarding poor workmanship

I recently purchased a ford fiesta at the ballito smd branch. The salesman was Neil which i must say gave excellent service and the complaint is not directed at him. The extra that was chosen was smash and grab which when i picked up the vehicle earlier this month ,i noticed lots of bubbles which i was told will go away after a few days. The bubbles are still on most of the glasses. I called to inform of this and was told to bring the car in last week Thursday, please note that i stay in mount edgecombe which is not very near to ballito thus me making a special trip only to be told that they need to re do the smash and grab which will take 4-5 hours of which i agreed and said yes do it, they said they fully booked and will call me when they are free to inform me when they can book the car in.. i was extremely disappointed as i made a special trip to rectify smd ford's error. I was told at 9am on Thursday that they will call me urgently and treat this matter as priority, it's being 2 working days and no call , if you say you will call me urgently and after two ful working days and i receive no call?