AA
Aslam A

1 reviews | Active since Jan 2019

22 Mar 2019, 23:44

MISREPRESENTATION BY SMD -NOT FAIR BUSINESS PRACTICE

I purchased a 2011 Nissan NP200 on the online daily sales of SMD on 27/2/19.The vehicle was advertised and invoiced to me with an airconditioner on the vehicle.On delivery of the vehicle I found that the vehicle did not have an airconditioner. I informed Michelle at SMD Head Office telephonically and by emailing twice.Receiving to response in 2 weeks I contacted the manager Mr Sipho at Polokwane and was informed that he will look into the matter.Thereafter he informed me as to why I did not enquire about the vehicle that I was bidding on and to look at the photos supp**** online.I informed him that the photos donot show the complete engine and he has admitted that the person inspecting the vehicles made a mistake.I am in Durban and he is in Polokwane and it is totally impossible to inspect the vehicle from so far.We rely on the description as supp**** by SMD and this is not fair to the consumer.I bid on many vehicles on line and it will be impossible for them to very every vehicle if we had to telephone on the vehicles we bid.I trust that they will be ethical in their business dealings with the public

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Replies (4)
SMD
SMD's reply25 Mar 2019, 11:12
Official
Good day, 

Our complaints manager has been in contact with you and both parties have reached an agreement.

Kind regards, 
SMD 
AA
Aslam A's update26 Mar 2019, 07:36
Reviewer Update
Thank you for responding but rather disappointing. Settlement reached was one sided on a take it or leave it basis .RATHER DISAPPOINTING.I am responding to make the public aware that be very cautious when purchasing online.Settlement was a fraction of what should be fair.SMD representative was adament that they will not entertain a fund despite doing it against the law and they misrepresented the details of this vehicle.The excuse used was that they sell salvage vehicles which the public is fully aware of but that should be no excuse for misleading the public.This is not expected of an establishment like SMD.
AA
Aslam A's update26 Mar 2019, 07:39
Reviewer Update
Error rectified "That they will not entertain a REFUND ".
SMD
SMD's reply26 Mar 2019, 08:17
Official
Good day, 

We have given you a comprehensive break down of the value of the difference in the two vehicles. This is what we have credited your account with. 

We are in compliance with industry standards regarding advertising. 

Thank you 

SMD