RM
Reon M

1 reviews | Active since Mar 2019

26 Mar 2019, 13:43

Misleading Advertising

I purchased 2.5 TCI Diesel GWM from the SMD Pretoria Branch. Collected the vehicle and brought it to my yard just to find out it was a 2.2 Petrol. The invoice stats I purchased a 2.5 TCI Diesel GWM. I immediately contacted SMD with the complaint and was told the branch manager Leandrew would contact me. Two days passed with no call from him. I Then contacted head office. I spoke to a lady by the name of Kazi she responded that they could not take the vehicle back. I then received an email from Jason from the Pretoria Branch informing me that they could only auction the vehicle on my behalf and could not guarantee I would get what I paid. I'm in need of a 2.5 TCI engine and this is my reason why I purchased a 2.5 TCI Diesel. They mislead me to believe I was purchasing a 2.5 TCI GWM Diesel. This is false advertising as this is not what I bought according to my purchase. Should I be inspected by the SAPS anytime during this time I will be prosecuted for having a vehicle on my premises for which I do not have the correct documentation for.

0
Replies (3)
SMD
SMD's reply26 Mar 2019, 15:16
Official
Good day, 

We have been in contact with you regarding your complaint. You have requested that we speak to your lawyers. 
We have not yet received communication from them. 

Kind regards, 
SMD
RM
Reon M's update26 Mar 2019, 18:18
Reviewer Update
This is a bad excuse for a business . I only told you about my lawyer today, as he is having difficulty getting hold of you and you use this as your answer. I hope all our potential client see the manner in which you handle business and your clients so much for treating your clients fairly. It is clear you cannot deal with your clients in a professional manner and would prefer to dragged this through the courts. My lawyer will be in touch with you soon so please be available as your non communication is not seen in a good light and the service this far is even worse.
SMD
SMD's reply27 Mar 2019, 08:44
Official
Good day, 

We understand, however our complaints manager gave you her personal cell phone number as well and has not received any communication. 

You personally removed the vehicle from our premises, taking full liability for it "as is". As per our processes and procedures, we cannot refund you for this vehicle. We gave you the option of selling the vehicle on your behalf which you have not accepted. 

Thank you, 
SMD