Misinformed By Smd

Good Day,

Can someone please assist with my query, I have called Smd call center and I am getting sent from pillar to post. Yesterday I bid for a car and was successful, I waited for auction to end and logged into my online profile to get the invoice and no invoice appeared and I immediately called Smd call center and enquired. The advisor on the 087 number asked for my i.d and checked and advised me the sale was cancelled and I was shocked and thought that maybe my bid was to low and Smd cancelled it.

I then proceeded to bid on another car for today since the other sale was cancelled and I was successful for the car today as well. Now I discover that the yesterday’s vehicle was processed late and the car wasn’t cancelled as the advisor told me.

I spoke to Michelle from Smd who advised me to send this email as I need to make payment for the car I bid on today and cannot afford to pay for two cars as this wasn’t my fault.