ZD
Zanele D

1 reviews | Active since Feb 2017

02 Feb 2017, 11:53

*********** finance department

<p>I went to the SMD branch to have my car auctioned in Boksburg. Everthing went amazingly well and my car was bought on timed auction on the 20th of January 2017.The client paid the full amount on sameday and everything was proper. I started following up on my payment on the 30th of January 2017 and was told everything was in order and was told that I was to expect the money within 48hrs. I asked for the proof of payment and was told they don't provide such. 48 hrs came and lapsed no payment in my account. I am now confused because everytime I go to the Head Office in Centurion the kind of attitude that I get from the reception going forward is not good. I dont know whether is it a crime to ask when I'm gonna get paid or what. </p>

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Replies (2)
SMD
SMD's reply02 Feb 2017, 12:49
Official

We have received your complaint and have started investigating. We will respond to you shortly. Thank you for your patience.

SMD
SMD's reply02 Feb 2017, 15:12
Official

On Monday at SMD Head Office we advised you that the contract was still on its way from Boksburg. The contract was received on Tuesday and loaded onthe bank. We then notified you that payment will be made within 48 hours. Please be advised that payment was made was released this morning.

Kind regards,

SMD Team