Ill mannered

To whom it may concern,

Over my many years of buying vehicles from Smd at the time when one can walk into any of the Smd stands and negotiate for a car and go to the bank pay for it and come pick it up.

I have never come across ******s elements as Stefane of the Smd in Bloemfontein and Adrian Moodley of the same branch. These two individuals speak to customers in the manner they choose to, they insult customers and even insult their staffs who work under them.

The staffs have no say since they said that their complaints about these two individuals who act with so much ego as if they are the owners of SMD have fallen on deaf ears. That the head office of SMD is well aware of the character of these two individuals and choose to cover up and protect them at all cost.

These two individuals are known to act as bosses, they hang up the phone on customers, insult customers and are very quick to shift the blame of both their incompetency to other staffs, on numerous occasions when I make purchases of cars from that branch Andrian who is known to be very short-tempered and have an explosive fuse, and known to act without thinking on so many occasions I have engaged with him is very fast to shift the blame to staffs like Gloria for his incompetence.

It is high time that SMD stops protecting, its staff who have ****** tendencies, ill-mannered and unprofessional. The head office of SMD has in the past received lost of complaint about Adrian Moodley and have chosen to cover its rank and when an organization does this it means it also has and harbors ****** bosses and managers within its head office rank and file.

The customer services of SMD should go on the ground in Bloemfontein and experience first hand what customers go through in the hands of these two ****** individuals.

Regards, From a concerned customer.