YM
Yamkela M
1 reviews | Active since Jun 2024
24 Jun 2024, 18:59
I feel ****** by SMD
I bought a car worth 47 500 on the 1st of June On the day of collection they called and told me that the car doesn't have papers they cannot release it to me. I asked is it possible for them to put that money in my smd account so that I can bid another car they said they'll get back to me up until now there's nothing worse they don't answer my calls and when they do it's one story after after the other without any solid outcome. Why can't I get my money back then. My partner even ended up in hospital because of stress.
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Replies (2)
SMD's replyOfficial
25 Jun 2024, 14:16Good day ,
Thank you for contacting us through this channel. We acknowledge your concern and have escalated the matter to higher management. We are currently conducting an investigation to determine the cause of the delay in resolving the issue. While we await a response from higher management, we will assign someone from our customer experience team to keep you updated so that you are informed throughout the process. We apologize for any inconvenience caused and will do everything we can to expedite the process.
Best Regards
SMD
Thank you for contacting us through this channel. We acknowledge your concern and have escalated the matter to higher management. We are currently conducting an investigation to determine the cause of the delay in resolving the issue. While we await a response from higher management, we will assign someone from our customer experience team to keep you updated so that you are informed throughout the process. We apologize for any inconvenience caused and will do everything we can to expedite the process.
Best Regards
SMD
SMD's reply25 Jun 2024, 14:16
Official
Good day ,
Thank you for contacting us through this channel. We acknowledge your concern and have escalated the matter to higher management. We are currently conducting an investigation to determine the cause of the delay in resolving the issue. While we await a response from higher management, we will assign someone from our customer experience team to keep you updated so that you are informed throughout the process. We apologize for any inconvenience caused and will do everything we can to expedite the process.
Best Regards
SMD
Thank you for contacting us through this channel. We acknowledge your concern and have escalated the matter to higher management. We are currently conducting an investigation to determine the cause of the delay in resolving the issue. While we await a response from higher management, we will assign someone from our customer experience team to keep you updated so that you are informed throughout the process. We apologize for any inconvenience caused and will do everything we can to expedite the process.
Best Regards
SMD
SMD's replyOfficial
02 Jul 2024, 12:56Good day,
The matter was addressed promptly upon our response on this channel, and a refund was issued to you. We appreciate your cooperation in reaching a resolution and thank you for your patience.
Best Regards
SMD
The matter was addressed promptly upon our response on this channel, and a refund was issued to you. We appreciate your cooperation in reaching a resolution and thank you for your patience.
Best Regards
SMD
SMD's reply02 Jul 2024, 12:56
Official
Good day,
The matter was addressed promptly upon our response on this channel, and a refund was issued to you. We appreciate your cooperation in reaching a resolution and thank you for your patience.
Best Regards
SMD
The matter was addressed promptly upon our response on this channel, and a refund was issued to you. We appreciate your cooperation in reaching a resolution and thank you for your patience.
Best Regards
SMD