TR
Theeshin R
1 reviews | Active since Jul 2019
08 Jul 2019, 21:07
HPI outstanding..SMD sells vehicles that are not free from ALL debt
SMD sells vehicles that are not free from ALL debt. I was sold vehicles were money is still owed to the finance houses and accounts are still opened on previous owners. Last year I had to take legal action for 2 of these cars. My legal representative had to remind SMD of my consumer rights and that their actions are contributing to ******* practice, after this both these cars were sorted out but now, a year later I have another 2 cars with the exact same issue and I get told that nothing can be done about this. I am highly frustrated and tired of going back and forth. SMD is causing a major loss of income to me.
Helpful (0)
Replies (3)0
Replies (3)
SMD's replyOfficial
09 Jul 2019, 11:57SMD has provided you with letters of 'No interest' for the vehicles, which states that both the insurer and the finance house have no further interest regarding the vehicles you purchased. The credit check provider is a separate party to us, and the letters of 'No interest' should be given to them, as they have incorrectly marked the vehicle, or have not updated the vehicle information on their systems to remove the HPI. The finance institute advised that you are welcome to contact them directly, however, they will state that they have no interest pertaining to the salvage, and the issue is at the credit check provider.
SMD's reply09 Jul 2019, 11:57
Official
SMD has provided you with letters of 'No interest' for the vehicles, which states that both the insurer and the finance house have no further interest regarding the vehicles you purchased. The credit check provider is a separate party to us, and the letters of 'No interest' should be given to them, as they have incorrectly marked the vehicle, or have not updated the vehicle information on their systems to remove the HPI. The finance institute advised that you are welcome to contact them directly, however, they will state that they have no interest pertaining to the salvage, and the issue is at the credit check provider.
TR
Theeshin R's updateReviewer Update
09 Jul 2019, 13:26SMD is diverting from the issue. The letter of no interest does not prove that these cars are free of all debt. These cars still have accounts open with the finance house which is on the previous owners name. A trans union report is done to prove that the car is free from all debt in order to be financed again. Last year SMD rectified and sorted out the same issues on different cars because my attorney was involved. This year url are giving me a totally different story.. Should we go the legal route again in order for this to get sorted out?
TR
Theeshin R's update09 Jul 2019, 13:26
Reviewer Update
SMD is diverting from the issue. The letter of no interest does not prove that these cars are free of all debt. These cars still have accounts open with the finance house which is on the previous owners name. A trans union report is done to prove that the car is free from all debt in order to be financed again. Last year SMD rectified and sorted out the same issues on different cars because my attorney was involved. This year url are giving me a totally different story.. Should we go the legal route again in order for this to get sorted out?
SMD's replyOfficial
10 Jul 2019, 08:03The previous owners may or may not still owe the original bank an agreed acknowledgement of debt, but the banks are no longer interested in the assets as part of that debt, and therefore you have the letters of no interest. This means that you should not be hindered in the change of ownership, or the on selling of the vehicles to another party. If you are experiencing issues with a new finance institution, you should provide them with the letters of no interest so that they can proceed to finance the assets for your new buyer, or take the matter up with the credit provider to remove the HPI mark, both of whom we have no authority over.
The onus on both SMD and the insurer has been fulfilled by the presentation of the letters of no interest.
SMD's reply10 Jul 2019, 08:03
Official
The previous owners may or may not still owe the original bank an agreed acknowledgement of debt, but the banks are no longer interested in the assets as part of that debt, and therefore you have the letters of no interest. This means that you should not be hindered in the change of ownership, or the on selling of the vehicles to another party. If you are experiencing issues with a new finance institution, you should provide them with the letters of no interest so that they can proceed to finance the assets for your new buyer, or take the matter up with the credit provider to remove the HPI mark, both of whom we have no authority over.
The onus on both SMD and the insurer has been fulfilled by the presentation of the letters of no interest.