TM
Thendo M

1 reviews | Active since Oct 2022

06 Oct 2022, 15:27

Horrible Customer Service Avoid if you are a woman

I am really unhappy, sad, offended, and feel marginalised by the experience I receive at SMD and the way they are treating me as a woman. I purchased a car online, and when I arrived to collect the car it had additional damages than those disclosed. When I mentioned I do not want to take the car, the manager of the SMD in Blackheath Cape Town simply told me I live in Cape Town I should have verified the car's condition before buying and paying for it. Also, he blamed me as a first-time buyer that I should have sent someone who knows SMD processes to help me with the purchase. When I mentioned I need my refund, he told me his "hands are tied" and if I don't collect the car he will charge me for storage. I feel like am currently being bul**** by this company into taking something I do not want. I was open to alternative refund methods like credit in my online account so I can buy something else, but they are forcing me to take what I do not want

0
Replies (4)
SMD
SMD's reply12 Oct 2022, 09:11
Official
Good Day T Mafame .

Apologies for the inconvenience.

We have communicated with you via email. Please refer to your emails.

Kind regards
SMD 
TM
Thendo M's update03 Nov 2022, 16:23
Reviewer Update
I still have not yet received my money from SMD a month later. I cannot stress enough how anyone should avoid this company by all means. I am currently struggling to get my over 70K back from them. and I don't have a car either.
SMD
SMD's reply04 Nov 2022, 07:41
Official
Good day Thendo,

As per the last communication with SMD you were supposed to go to your nearest SMD to submit the refund process which you have not done.

Regards
SMD
TM
Thendo M's update07 Nov 2022, 15:10
Reviewer Update
I did all that and was told to wait 7 days which have now come and passed (emails of cancellation were sent on the 25 of October, 2022). So it is not true what you are saying. I have emails to prove this and also emails showing I did follow up about the refunds still nothing, my 70K+ is gone.

Can I please have my money back? how do you expect me to live when you have withheld my money for more than a month? I don't have my money, I don't have a car. This is really abuse.