1 reviews | Active since Oct 2022
Horrible Customer Service Avoid if you are a woman
I am really unhappy, sad, offended, and feel marginalised by the experience I receive at SMD and the way they are treating me as a woman. I purchased a car online, and when I arrived to collect the car it had additional damages than those disclosed. When I mentioned I do not want to take the car, the manager of the SMD in Blackheath Cape Town simply told me I live in Cape Town I should have verified the car's condition before buying and paying for it. Also, he blamed me as a first-time buyer that I should have sent someone who knows SMD processes to help me with the purchase. When I mentioned I need my refund, he told me his "hands are tied" and if I don't collect the car he will charge me for storage. I feel like am currently being bul**** by this company into taking something I do not want. I was open to alternative refund methods like credit in my online account so I can buy something else, but they are forcing me to take what I do not want
Apologies for the inconvenience.
We have communicated with you via email. Please refer to your emails.
Kind regards
SMD
Apologies for the inconvenience.
We have communicated with you via email. Please refer to your emails.
Kind regards
SMD
As per the last communication with SMD you were supposed to go to your nearest SMD to submit the refund process which you have not done.
Regards
SMD
As per the last communication with SMD you were supposed to go to your nearest SMD to submit the refund process which you have not done.
Regards
SMD
Can I please have my money back? how do you expect me to live when you have withheld my money for more than a month? I don't have my money, I don't have a car. This is really abuse.
Can I please have my money back? how do you expect me to live when you have withheld my money for more than a month? I don't have my money, I don't have a car. This is really abuse.
