Frustrating Customer Service

I was participating in an online bidding process on the 1st of February. I won the first bid and there was nothing in my basket, I did not see a notification for this bid being successful either. I continued bidding and won another bid, this time around I saw the notification that I won, when I wanted to check out to process payment I realized that they are two vehicles in my cart. Immediately I contacted your call center to have one vehicle removed from my cart and no one assisted. I resorted to the SMD Whatsapp chat keeps referring back to *** email. This is a routine that has not yielded anything positive.

I have been in contact with your receipts/sales department and since the day I have received any positive feedback. The last communication I had on the 2nd, I was told not to follow up and I am not the only one with an issue by the representative who is assisting me. She advised me not to contact SMD and just wait. Today is the 4th and my issue has not been resolved. With the reputation and recommendation that comes with your brand I did not expect such service.

I spend over 10 mins without anyone picking up and the agent assisting me who my issue was allocated to seem to be busy. My issue is said to have been forwarded to management and the competency seems to be same across the organization. Every time the person is either busy or in a meeting.

To me the way my issue has been handled is so frustrating and unprofessional. Some of us would have saved to get a vehicle and it would be kind of you guys to assist timely.