***** & misrepresentation of vehicle on your bidding platform

I purchased a vehicle online from the Boksburg branch on 01st November 2021. the vehicle was collected on Thursday 04 November 2021. We found no battery in the vehicle and had to tow it away to a repairer, who found that the vehicle's engine no and engine type is not the same as the registration document. This was immediately reported to SMD head office. This complaint was referred to the Boksburg branch. This was done on the 05th November 2021. I am still waiting for a response from the branch. They don't answer tel calls or emails. The next step for me is to report this matter to the police and open a ***** case. reg no of vehicle purchased - FB95RZGP. Invoice no S-AR***