1 reviews | Active since Jun 2013
Forfeited deposit due to lack of customer service
Went to SMD with a plan to buy a car wit my father. We got to reception desk & I tell them im auctioning for the first. Im immediately told I need to deposit R5000 into their account & I rush to a bank to do just that. I come back and the auction has already started. As I have explained that I'll b buying for the first time, I didn't get any briefing into how things work and the overall procedure but I remember being told about handling fees and admin fees that would be deducted if I bought a car. So we bid obviously from viewing the cars on sale from the screen and eventually bid for 2 cars. When we went to view the cars after we find that one of the cars doesnt have an engine. Only then we are presented with a document with car details and etc (including such details that the car doesn't have an engine). ideally we were suppose to have this document before we even bid.We immediately disapprove of that and initiate canceling the bid. We are told it's not allowed but they will get back to us next day...today. So this lady calls & tells me we have forfeited our deposit because of this one cancelation and the other car will cost me R7000 more. This is unacceptable & ********.
After investigating your case, we have the following feedback for you.
1. You purchased two cars without viewing them on our auction. As per your complaint above, you only indicated an issue with one of them, and we attempted to assist you by cancelling the one sale. You were still liable for the payment of the second vehicle.
2. You then did not pay for the second vehicle, and this is the reason your deposit was forfeited. Should you wish to still take this vehicle, your deposit will be allocated to the sale and you only need to pay the balance. However, you need to provide us with an answer today. Should you not proceed with the sale, your deposit will remain forfeited in lieu of non payment for two vehicles.
Kindly note, all vehicle details are displayed on screen in the hall, and if you log in online. We invite you to read our full terms and conditions at https://www.smd.co.za/terms-and-conditions.
After investigating your case, we have the following feedback for you.
1. You purchased two cars without viewing them on our auction. As per your complaint above, you only indicated an issue with one of them, and we attempted to assist you by cancelling the one sale. You were still liable for the payment of the second vehicle.
2. You then did not pay for the second vehicle, and this is the reason your deposit was forfeited. Should you wish to still take this vehicle, your deposit will be allocated to the sale and you only need to pay the balance. However, you need to provide us with an answer today. Should you not proceed with the sale, your deposit will remain forfeited in lieu of non payment for two vehicles.
Kindly note, all vehicle details are displayed on screen in the hall, and if you log in online. We invite you to read our full terms and conditions at https://www.smd.co.za/terms-and-conditions.