EXTREMELY FRUSTRATED

I purchased a bakkie intended for business use from SMD Cape Town on the 14th of December 2022 and requested for the registration documents to be sent to SMD Bloemfontein branch. Till today I have not received the car registration documents. I was called on Monday the 9th of January 2023 after numerous phone calls to try get assistance with the car documents as business operations have started and I’m sitting with a bakkie I can’t use. The call I received was the most frustrating call ever telling me that there is a problem with the car papers “the car has been cloned” I should return the car for a refund. I am still trying to get someone that I can talk to for a way forward because I needed the car to start working on the 9th of January already, I was informed that the refund would take 14 to 21 working days. Already losing business and I cannot afford to wait another 14 to 21 working days for the refund and start looking for another car