disgusting customer service and delay in processes

i have requested my duplicate last year in December 2020 to date still no paper , like honestly the last repsonse two months ago after being taken from pillar to post at smd sandton i reached out to hellopeter and i was told about backlog and not even a call, this is rich coming from a company i have spent over a million buying cards for them last 4 years, no one even bothers to call, i tried calling several times today and was put on hold by the switchboard lady for more than 20 min , kept on calling and same hold over and over, SMD head office can i get my paper please i have been having enough problems with metro police due to this and im loosing money as i intended to sell this car and the trauma which in due cause ill have to go to media and the legal route, this is disgusting business ethics and i understand you do the same to foreign customers and you getting away with it, as they come request for duplicates the clerks ask for colddrink, im a citizen yes i lost my paper and i demand smad to assit or refund me my money and take the car and pay all damages i have fixed, and again i need confirmation that indeed the *********** lady at sandton did submit my application for REG FWL 312 FS since december to date? all correspondence must be on mail provided or call, this is disgusting