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Unathi P

1 reviews | Active since Mar 2017

09 Mar 2017, 15:32

Bad Attitude and **************

<p>I was at SMD Sandton Branch today to view a car i bought online from the Branch Auction. I know SMD T&C says 48hours prior to when auction starts, but it does not also say i can't view the car i have bought before making payments. I have bought cars from Different locations without viewing and i sometimes discover there is more damaged than what was shown on the pictures. I assume the reason for having online bidding and pictures are for people that can't make it to the branch. I tried speaking to the security and a staff and the response i got was unpleasant. I'll quote what he said" hey man i can't let you go in, you have to go and pay first before i let you go in, I've over 100 cars there and if something go missing, who should be blamed for it" I felt so embarassed and asked, Do i look like a theif? and why do you have securities? and he just walked away. I demand to see the manager and no one answered me, to my suprise, a guy (white) walked in and he was allowed to see the car which he had not payed for . I had to walk out of the premises because i felt belittle , embarassed and **************. SMD wants deposit in order to be able to bid which i also felt stand as a security for the comapny, I think i should not be denied to see the car i am paying for regardless the deadline of the auction. Every one deserves to be treated equally, inregardless of the colour of the skin or where you come from. SMD Sandton Secutiry and the staff i spoke to are rude and unprofessional. Treat customer with good respect and attitude. </p>

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Replies (2)
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Unathi P's update09 Mar 2017, 17:32
Reviewer Update

Got a call from the Branch Manager, Stephan Van Der Westhuysen and everything was taken care of.

Much Appreciated

SMD
SMD's reply10 Mar 2017, 07:52
Official

We are happy that your concerns have been addressed.

Keep well

SMD