SMD worst service and empty promises

I bought a vehicle from SMD Online on 25 September advertised as code 2 bank reposessed had paid prior to close inspection lift vehicle and saw sub frame and sessie were bend so it should have been marked as code 3. Contact them on September 1st Area manager committed to sorting out. Three weeks later after numerous calls and visits to Cape Town branch Area Manager said on 16 October that I can return vehicle and be refunded within a week. It is now 23 days later and I stl am waiting for the refund This has been followed up with several emails and telephone calls and yet no feedback on refund.