SMD group Bad service No reg Papers.

I purchased a car on auction from SMD Durban and when collecting the car; the registration papers was not ready. Firstly, I tried phoning in connection with a problem I have but hang up after my call wasn’t answered after 5 minutes. This is unacceptable service.

Secondly, I bought a vehicle from Durban on the 23 of November and collected it on the 25th. The papers were not ready. I am not happy about this at all because we pay a high paper handling fee. I also need the papers because I cannot import parts if the car is not registered on my name.

SMD said the car papers will be at Bloemfontein Branch on Friday 3 Dec. We tried to phone but the SMD staff at the branch is too important to answer the phone. I think you need to Disconnect the phone because your staff don't answer the SMD phone. How do you run Business like this???? . We had to drive there ( 25 Km to request the info on the papers). When we get there there is a lady sitting there doing nothing. Why does she not answer the phone?????. And this lady don't have glue what is happening at the SMD branch.

When can we get the papers for the car? Why do you put the car on auction if the papers are not ready???? Why do we pay document fees? Why does SMD not supply the papers with the car when collecting .