POOR SERVICE DELIVERY

I hope this review gets escalated to senior management We purchased a car online from SMD Boksburg. When the car arrived it refused to start. I immediately called in and spoke to Fumani and Bryan and requested to be refunded. Bryan assisted me best he could, However I have been given the complete run around from Kgabiso Marobela SINCE THE 15TH JUNE She advised me the refund will be done this week yesterday I called she promised me the refund was done and to forward me the proof of payment!! Since then I have not received a thing from SMD EVERY TIME I CALL BRYAN HE DOES CALL ME BACK AND ASSIST ME BUT THERE IS SO MUCH HE CAN DO CAUSE THE REFUND IS STILL AT HEAD OFFICE. AND Kgabiso Marobela isnt giving me the right information and refuses to send me any sort of proof to back up her promise the refund has been done

Please can I know what is going on TODAY with my refund cause I am running around in circles trying to figure out what is happening and No one at the call centre is helping me I waited 30 minutes this morning with the call being dropped while i was holding. I expect my refund to be done today and a call to advise me what is happening Please have a look under my company name TOYSAN SPARES & CARS I GIVE ENOUGH BUSINESS TO SMD NOT TO BE TREATED THIS WAY MY CONTACT NUMBER *** LU