No aftersales service

Bought a refurbished laptop with windows 10 pro pre installed and needed to reactivate windows after an update. Numerous e-mails and 17 unanswered phonecalls later i received a whatsapp message telling me i must bring the laptop in and they will activate it. Yeah right, i live 1100km away. Took tbe laptop to a real computer shop and was told the windows version on my laptop is a pirate copy. Had to reinstall windows at considerable cost. Stay away from these people because aftermarket service is non existant.