1 reviews | Active since May 2021
BE AWARE - **** - WILL NOT GIVE REFUND FOR FAULTY HARDWARE.
I bought a laptop from Smarttech Solutions in Brackenfell (a very sketchy place by the way - do not go alone) on Friday, 12th of March 2021 with the explicit information that I can receive a refund should I return it within 5 workdays. If I should return it after that, then I would be able to get store credit. Of course, with the **** that this business is, when I came back on Tuesday, 16th of March (2 workdays after buying the laptop) to return the faulty laptop, they said that I needed to wait for the owner (Shawn Martin) as he is the only one who could give the refund. We waited over 6 hours, being told that the owner is on his way and just stuck in traffic. By 8pm, we could not wait any longer and headed home. The very next day we called, returned the laptop, and for the last 2 months we have been calling every other day requesting the refund. Every time we are told that they are processing it and that I would get my refund either by the end of the week, or by the end of the day. They have also received multiple emails, and know my banking details. It is the 6th of May 2021, and I am still to receive my refund. The staff refuse to provide me Shawn's number, as they are afraid to lose their jobs. If they are so sketchy with this, I am in no doubt that they are sketchy with other things (such as perhaps tax ***** @SARS) as well.
Basically: I was still never allowed to talk to the owner of the store, even though they were adamant that this was the only person that could approve my refund (they say his name is Shawn Martin, but from their sketchy behaviour and the fact that this is a famous musician's name, and they spelt it differently depending on who I asked, I'm guessing they are also lying about this. To be fair, it is likely not the employees' fault - their boss seems like a tyrant that they're afraid will fire them... or maybe something worse?). They said they couldn't give me the contact details of the owner, that they were communicating with the owner and that they would add the owner on a conference call (which was a lie - this never happened). I think the only thing that helped, in the end, was my continuous calling, whatsapping, writing this review, and actually preparing to take them to small claims court (https://www.westerncape.gov.za/service/small-claims-courts) and reporting their business.
Basically: I was still never allowed to talk to the owner of the store, even though they were adamant that this was the only person that could approve my refund (they say his name is Shawn Martin, but from their sketchy behaviour and the fact that this is a famous musician's name, and they spelt it differently depending on who I asked, I'm guessing they are also lying about this. To be fair, it is likely not the employees' fault - their boss seems like a tyrant that they're afraid will fire them... or maybe something worse?). They said they couldn't give me the contact details of the owner, that they were communicating with the owner and that they would add the owner on a conference call (which was a lie - this never happened). I think the only thing that helped, in the end, was my continuous calling, whatsapping, writing this review, and actually preparing to take them to small claims court (https://www.westerncape.gov.za/service/small-claims-courts) and reporting their business.